Miami Watersports Complex

Iv started coming to this park since I was around 13, in and out and finally stayed. Iv made a load of progression and met many cool people. The park is great and it’s a fun way to go and spend time. Especially when you go with friends. It’s addicting and a very fun experience for all people alike, kids, teens, adults, etc. Great way to spend the time and have fun with the kids and overall a vibe. With pro riders on advanced side like Zuupack throwing down you’ll surely enjoy it.

Unprofessional Operation. The facility could be a lot of fun, although the website has a bit of typical over hype, but I would not recommend going to this place unless you are very local to it. We planned a day while in FL to spend at this facility and booked both a cable lesson and boat lesson for the same day on their website well ahead of time. Both were cancelled within about an hour of the start time of each. We had an hour drive so the first happened while we were in route to the place via text message only, and the second while we were there making the “best of it” while waiting as there were a couple of hours between the appointment times. Both cited breakdowns (in both the beginner cable and the basically new 200K boat) AND lack of instructor availability as the problems. I spoke with multiple people who gave conflicting stories that just didn’t add up in multiple ways. We were also there on site for a several hours and the observations didn’t support the stories either. I generally will give people the benefit of the doubt but based on all of this added together I formed the opinion that since it was slow day and no one else had signed up the activities they used the above-mentioned reasons to cancel our appointments on short notice. Very unprofessional in my opinion.nAlthough refunds were given, we basically wasted the day because of this. The only thing they had open was the advanced cable with no instructor. The line seemed long to me, 20-25 minutes between runs, but apparently it was indeed a slow day because others said the line is usually much longer. Problem was that unless you were proficient at cable boarding it was not a good environment. I observed beginner after beginner basically face planting off the starting platform and then having to get at the back of the line to try again. In addition, the teens and pre-teens who were obviously regulars were very foul mouthed and were being allowed to cut in line by the staff.nIn summary, if you are beginner and/or want lessons and you go on a slow day you are risking them cancelling on you last minute and them not being fully open. If you go on the weekend when presumably they are busy, there are likely to be very long lines. And regardless you will have to deal with a staff that has bad attitudes. And apparently it is located in a high crime area as evidence by other reviews and the fact they have a sign out saying cars regularly are broken in to so don’t leave valuables there. Hopefully this helps others avoid the disappointment we experienced. There are plenty of things to do in FL other than have your time wasted at this place.

The first time I went I was able to reserve online and we had a great time on the water obstacle. However, If I could give ZERO stars for this time around I would. I’ve been trying to plan to do the aqua park for about a week and I could barely get someone on the phone for assistance. There was an option to reserve online before but now for whatever reason you aren’t able to or at least I couldn’t. Even when I created an account online to do so. Trying to get anyone on the phone is a mission. Once I finally got someone on the line, I told her I wasn’t able to reserve online all week and the girl clearly said I can come in as a walk in 15min prior to the session starting and just pay there at the location because they rarely reach capacity. Misinformation!!! Today, I literally drove about 45min for the 2pm session and it was already booked. I couldn’t even book the 3pm session because that was sold out as well! The kids and I were highly disappointed. All of this could have been avoided if they had updated their site with the correct information. Waste of time! They need to hire more staff and provide them with the correct information so pplnAren’t wasting their time, money, and gas coming here hoping for a good time. They need to find a way to compensate customers for this inconvenience and misinformation!

If it allowed me to but zero stars I would!! Very disappointing. One thing I will say is, they need to do better with customer service. When I was explaining the issue to a girl in the front desk their were other workers laughing around, or on there phones. P.S the teenager that I was talking to was not very helpful and was not in a mood that should be shown to any customer. I’m not so mad about that but there WAs another computer for a reason. To have another person working not leaving the girl alone doing all the work.

This is a two for one review. Giving you the run down on two separate visits to Miami Watersports Complex. The first time I took the family to Great Wolf Lodge we all had a blast. The water slides were fun for the kids as well as the grown ups. Everyone had their own favorite slide. One loved the toilet bowl slide, the other the single mat slide, and the other the one with 2-4 people and the big drop. This trip was during summer on a Sunday which was a pretty good plan because there were lines for each of the slides, but the lines moved quickly