Body By Design

I’ve been a member of Body by design in Waukesha for the past month. The gym is super clean not crowded which I really like. Very friendly atmosphere and friendly staff.

I loved the workouts and the trainers at this gym. I was a member for just over a year and had a decent experience and really did transform how I feel about what I can do and really helped me push myself. That being said, I'm only giving them 3 stars because the customer service I received wasn't the greatest. After taking a new job, getting to the gym became very difficult. With my long daily commute and new job location (I previously worked about 5 minutes away), I just couldn't make it work as frequently anymore. I had asked politely if there was a way to pay on a per class basis instead of the weekly fee, but instead I was asked if adding personal training would work to get me to the gym instead. It was as if my message hadn't even been read. With that I decided to cancel my membership, not because of this interaction but because it was too hard and I eventually found another option that was a more convenient location on my commute. After the 30 day cancellation period, I saw a charge on my card. I repeatedly emailed and eventually called to leave a message, but never received any response from a someone telling me it was taken care of. I did notice the payment issue got resolved, but no one from the gym every reached out regarding this, I found out by checking my bank account. It really left me feeling terrible.nnTo me, customer service should be extended to people even if they are planning to leave. Who knows, at some point this gym may be easier to get to everyday, but after the lack of communication regarding this payment issue, I will think twice about rejoining, which really makes me sad more than anything because I really loved being there.

Walked in awhile ago to hear the sales pitch. It was pretty high pressure and expensive. I bailed and never went back.nnNow they constantly send me marketing emails calling me Ray. They literally put my email under the wrong contact.

Looked like a nice gym. The owner is running a Facebook ad offering free 21 day fitness program for men over 50. When you get there he wants a longer term commitment to get the free 21 day program.nDeceit is not a good starting point for a long term relationship.

Great atmosphere, and the trainers are top notch. Its a smaller gym, which I love. But the Bootcamps themselves are structured perfectly to accommodate class size / activity.