Firestone

Customer service was phenomenal! The Service Advisor (Angie) did a great job communicating and providing first class service. For being worked in with no notice I was truly impressed with the prompt service and professionalism. The quality of service received was first class. Definitely a great customer service experience! Highly recommend this location. Prices were fair and quality of work was great! Very satisfied.

I was on my way home from a solo roadtrip that I took out West, only 6 hours away from making it back. I was driving along I-94 East, in the fast lane, when my car shut off on me and wouldn't turn back on. Luckily, I was able to pull to the side of the road, safely and 2 hours later a tow truck came and got me. I went to this a Firestone less than a mile away and I was told that they wouldn't be able to look at my car until the following Monday (8/24) because all the mechanics were gone for the weekend. I had to be at work on Monday, so I was a little stressed, but totally understood. Brian, the kind man that helped me, said that he wanted to look at one thing real quick with the battery, but said it was highly unlikely that that would be the problem.nnBoth him and another man ended up looking at my car that moment and were able to start it right away, after a quick jump. Apparently, the cable on the positive terminal of my battery was loose. So they fixed it, and proceeded to fill up my wiper fluid and my tires, clean the bugs off my headlights and then sent me on my way, free of charge.nnI cannot express how incredibly grateful I am for the kindness that was shown to me by these nice men. They went above and beyond.nnBest customer service I have ever received and in such a quick and easy fashion.nnPlease give Brian a raise!!!

Very helpful over the phone, friendly and courteous service in the shop.. work was done fast and efficient! Highly recommend if you're looking for a good place to invest your money into your vehicle! ud83dudc4d

Stopped up here this week, and just now getting around to writing this, my apologies. But this was a terrific experience! Very nice guy helped me diagnose the problem and correct it, I didn't have an appointment and he was able to still help me, everybody was very safe and was wearing masks, would highly recommend this location to friends.

I usually don't post negative reviews; i just simply don't return back. However, on the day of my appointment i felt flustered. I pre-purchased a set of 4 tires online and set an appointment date. I recognize that i inputted the area code for my contact phone incorrectly. However, given the limited area codes, i feel like this wasn't hard to resolve, especially when Firestone had my email. I arrived to my appointment and was told they only had 3 of the tires I requested and they had called multiple times to inform me. They only called my phone once and confirmed my appointment via email, even though they didn't have the set in stock. I was helped by the manager and was told they didn't know when they would get more of the tire that I requested, since that is made by Firestone... they said they couldn't help me and it could be weeks, before they got my requested tire. I asked if they had any other set of 4 tires that would fit my car, money not being an issue. They said, if I wanted, they could send someone to get another brand of tire from another firestone and have it installed by the time they closed at the earliest, provided I left my car there for installation. I scheduled the appointment ahead of time and, at minimum, I would've thought they would have gotten any set of 4 tires, if they knew my requested tire was not in stock, to complete the order. It was frustrating that they let me go ahead with putting in the order request and set a location appointment, without having the requested tire in stock, through the website. Felt like there was a minor disregard of my time. Was told I could try to get discounted tires with their veterans day sale but only could get a deal by exclusively talking to the manager and that it would end up costing me an approximate additional $100, by settling with the next best thing. By the time I was told this, I had checked out mentally and wanted to cancel.