Chase Bank

I was debating whether to write a review. On one hand I can express the level of care I have received, on the other hand everyone in the area may start coming here and significantly increase my banking time. I have been through a few Chase banks over the last ~10 years. Downtown Chase was great, but my banker left and I moved west. Started going to the one on Butler as well as W Capitol Dr, both are disappointing, which forced me to start working with other banks. I will say that Tanasha and Tenisha are both amazing at W Capitol Dr, but the rest of the team is below average. I found this branch by accident. I have a handful of accounts and utilize a fair range of services from Chase. I first came in due to some unusual banking charges on my account, bank manager took care of them right away. He knew his stuff and did not have to call Chase headquarters to ask a million questions (this will happen at Chase on W Capitol Dr). Every time I have come to this branch the bank manager is always there. If there is a line with the teller then he will open up another window and expedite the process. I have not seen this before with a bank manager, very impressive. The bank teller Saifa is amazing. Very friendly, great memory, and extremely efficient. Hands down best bank teller I have ever worked with. Adam is a great banker, very efficient and knowledgeable. I highly urge you to avoid this bank on Tuesdays and Saturdays, those are my days.

Very friendly environment and helpful staff. We had a great experience with Banker Michelle Bond.

This place treats people with disrespect. They have high fees for everything. The managers here are the worst of any branch. I moved my bank account so I didn't have to be disrespected on a regular basis. They will even lie to you. Don't go here and definitely don't bank here. They steal your money.

Friendly staff