Richfield Service Inc.

Great service every time we’ve used them. They are the only place we actually use because of their high quality, honest, and competitive pricing for services.nWe love the that a loaner vehicle is available and it’s just the cost of gas, so that’s a HUGE plus!nReceptionists are so professional and helpful!nHighly recommend!

My family members and I have been using Richfield Service for our car needs for over four years now. I was initially very pleased with their care and the service I received. I even recommended their service to friends and my family members. Sean did not supply a list of what needed to be done or request an approval for work needed. We had to call them and were given an outrageous cost for work to be completed with no delineated list of what needed to be done. No call was made to let us know the work was completed. The tire pressure wasn’t checked and filled during the tire rotation, I would think this would be standard operating procedure. The first incident happened a year ago when they failed to complete the emissions test and didn’t tell us. So the license plate expired. Then a brake job was completed and the lug nuts weren’t tightened. The tires started to shake and the car had to be immediately returned so they could be tightened. Another time an oil change needed to be done and Sean asked if they should change the cabin filter. This was approved, however, we weren’t told there would be a delay as they had to get the cabin filter from NAPA. So after waiting an hour and forty-five minutes and checking-in with Sean, only then we’re we told that they were waiting on the cabin filter. This most recent episode with Sean described at the beginning of this review is the last straw and it’s so disappointing. Good luck if you use them. I hope you can trust what they tell you.

Had an awesome experience taking my truck in. Shop is in a tucked away corner, off a side road, yet very convenient. I needed a simple tire balance but also asked about a few other fixes. I was not pushed into any sales, nor did I feel like they did any less than a thorough job. Joey was absolute kind and helpful. They got my truck in a bit later than my appt but still managed to have me in/out. Bonus***they offer military discount! Definitely going back for a set of tires in the near future.

Brought my rig in for wheel bearings did not put dust cover back on front hubs. Did not check air bag pressure. Charged me for alignment which was not done right. Overall had to pay another shop to perform same service. If you want it done right this is not the place to take your vehicle!

Inspected brakes last year after a dealer said brake work was required. Richfield Svc advised that service was not required at that time. One year later, when actually needed, it was simple and quick to make an appointment. Car was fixed and ready within the time they promised. Professional, honest, and nice guys to deal with.nnMike Grimm