Map
Detailed Information
- Place Types Atm
- Address 4051 S 1900 W, Roy, UT 84067, USA
- Coordinate 41.1901814,-112.0266021
- Website https://www.americafirst.com/
- Rating 4.2
- Compound Code 5XRF+39 Roy, UT, USA
Reviews
☆ Hold time.
☆☆☆☆☆ Great customer service for your banking needs (minus long hold time when you call in)
☆☆☆☆☆ Mobile app and bill pay is easy, great, and convenient.
☆ Mortgage Dept. NOT a good experience with their mortgage dept. Their communication is horrible during the whole process. Had to request a supervisor and felt she was annoyed with us. The title company said they loved working with AFCU.
☆ You CANNOT pay your loan bi-weekly to pay your loan off sooner. They just put your partial payment aside until you pay the full amount. Once that payment is paid in full then any extra you pay will go towards your choice of interest, escrow, or principle. We were very disappointed the bi-weekly payments wouldn't go towards knocking some payments off in the end. I'm sure they're earning interest when they put that partial payment into a "savings account". It would be nice to have the option to save some interest and get it paid off a few months early.
Customer service and response time are terrible. In no world is it okay to not respond to loan applications for over 14 days. Especially with several attempts to reach you from the applicant.
A bank would’ve been the smarter choice over this credit union.
Our real estate team has worked with A.F.C.U. and their Mortgage team for more than 10 years and are very pleased with the mortgage service they offer our clients. The entire staff of Loan Officers and Processors are true professionals and a trusted source.
Excellent rates and customer service! Highly suggest.
This is NOT a branch. They have an ATM in the back but if you're looking for further help with your account, there's an America First branch inside the Roy Harmon's just south of here.
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