America First Credit Union Operations Center

That's where the heavy heart I have to give this review. I really really enjoyed this credit union from the beginning. When I left Chase Bank to bank with America first credit Union. They were considered the number two bank in Utah behind mountain America. It was very nice in the beginning. There were very funny things in the beginning that I was not used to. I did not understand why it takes five to six days for pending charges to go through on your account. I had a car loan through America first credit Union. I had a checking a savings account and a credit card. All set up with amazing customer service. a few years have gone by and I have noticed a dramatic drop in customer service. I still have yet to figure out why it takes so long for charges to go through your account and why it takes so long for money to go back into your account. From what I can tell they use a method that does not put its customers first. I'm definitely shopping for a new bank or credit union. I have noticed in reviews and in on online polls that America first no longer is even in the top 10 credit unions or banks in Utah. Customers obviously have not been there priority. Definitely feels like the bottom line from a corporate standpoint is more important than keeping its customers and its revenue. Too bad for America first credit Union. They have had poor management and it is going to run this bank into the ground. I don't think I'll ever trust them to ever come back. Thank God for options. And hopefully there's more than enough banks out there willing to put their customers first instead of last.

We made a financial decision based on information that an associate told us and now we find out that it was not correct!! Cost us $177!

Canceled my wife’s debit card while she was out of town and left her stranded without any money because America First thought there might be “fraudulent activity “. I called them and answered every security question with flying colors and they still wouldn’t reactive the card because I didn’t have the card number in front of me. How can I have the card in front of me if it with my wife in another town? Complete jerks. Wife still stranded.

Just closed a car loan and finishing up with a consolidation loan. We had issues with the car dealership we were working with to the point that we went a different direction at the last minute. Spencer Thompson in the Loan Department truly went above and beyond to make everything go as smoothly as possible. Very responsive and straightforward. This is a great branch with a very convenient location. Everyone is very nice, professional and down to earth. Derrick has also been exceptional getting our consolidation loan approved quickly. Give these guys a raise! 😀 We will always use this branch from now on.

Worst customer service in the history of customer service. I would not recommend them to anyone, for anything, ever. Period. The following places are likely to have better customer service and overall satisfactory customer experience: sewers, prisons, landfills, Mordor, and the Death Star. A conversation with the IRS lasting 30 hours straight would be more fun than a 30 second conversation with America First. If America First were a sandwich, it would be a peanut butter and pickle sandwich on rye bread. Left in the sun. For three days. I could go on, but you get the picture. It’s a picture, painted with watercolor paints, but painted without a brush, just fingers. Blotched, to the point where you just don’t want to look at the horribleness because it’s too ghastly to look any longer.