Wasatch Upholstery

Quality of Work – 3 of 5 Stars Ability to Quote Work – 1 of 5 Stars Customer Service – 2 of 5 My entire experience was with “Mike”, who handles the phones and acts as a Service Manager and face with the customers. Looking online, the owner is listed as Michael Robbins, so I’m assuming “Mike” is also the Owner. Every time I spoke with Mike, I felt like my call was inconveniencing him. He said I needed to bring the vehicle in to him for a visual assessment for a quote, which was reasonable. I took the vehicle in. I showed him the chair and told him “I want to do whatever it takes to make this chair right.” I told him about my lumbar back issues and how I wanted to replace the foam in the back and the seat and redo all the leather and make it look and feel right. When I brought the vehicle in on the scheduled date, he walked out to the vehicle and looked at the seat and said, “Oh wow. This is way bad. I only quoted you the driver seat cushion. This is way worse than that and needs way more work.” I said, “Well, I brought it in to you 3 weeks ago, you looked at it, and I told you to do whatever it takes, price is not an issue.” He then said, “Well I’ll have to charge you more for the backrest, the armrest, and cleaning the plastics.” I said, “Fine, price is not an issue.” At this point I’m thinking, “I don’t get how I’m inconveniencing you. I’m the ideal customer telling you I don’t care how much it costs, but just do your job and make it right.” Throughout the process, I got text messages and calls saying basically, “Man, this is so much harder than what we quoted.” I don’t really care how hard it is. That’s why I’m paying you to do it. Don’t complain about what a burden I am to you. I’m your customer—just charge me accordingly and do the work. He sent a picture of the seat frame which had a crack and said, “You don’t want to weld this to fix it for $40, right?” Why assume I don’t want to when I’ve said about 6 times now, “I want to do it right. I don’t care what it costs.” $40 is nothing. Seriously? I told him to fix it. More complaining but they did it. An hour before they close I get a call saying, “we haven’t done your armrest yet. It’ll have to be Monday.” I left it over the weekend and picked up on Monday. I go to pick it up and he walks out with me to see if I’m satisfied. I asked if he replaced the back foam. He said, “No, you never said to, so we didn’t. We only replaced the seat foam.” Seriously? All along I said I have lumber back issues and want all the foam replaced. The coloring between the patched new leather and old leather was not similar. It was clearly obviously patched. The stitching and patchwork looks good, but would probably only look truly good. if the entire seat’s leather was replaced, not just patched. Again, I said TONS of times, “I don’t care what it costs, just do what it takes to make it right.” Why patch spots, especially after you see that the color of the leather you “matched” doesn’t match?! Again, more complaining. I finally said, “look, I really care how it feels. It’s fine.” He then told me the foam they bought was the wrong foam and too large for t seat, so it took them a ton of time extra to compress it and make it fit. I paid and left. When I got in the car, the final straw hit: they re-installed the seatbelt backwards so it’s reverse. They provided satisfactory (not good, great, or excellent) work, with poor customer service. I paid the bill and am not disputing it, but I would not return if I ever need upholstery again.

Replaced the fabric on my convertible top. It looks nice, and the price was not unreasonable, however... Had to wait about 2 and a half months to get in. And that was after I had already given them a considerable deposit for the fabric. After install, the headliner now grabs on the back seat durring opening and strains its motor and the fabric instead of the smooth glide like it had before they worked on it. There are a number of places outside, (where the top rides on its supports), that the tacks under the fabric have left small nipples that will certainly wear through prematurely. I expect tiny holes in these locations within the next couple of years. The staff was nice enough, and as I said, the price was not outrageous, but no discount was offered for the extensive wait. I regret not spending the extra money and taking it somewhere else, because I'm pretty sure I will have to replace this top again in a couple of years.

They did a great job and finished sooner than estimated. Would recommend to anyone wanting a quality job done.

Mike is great to work with. He replaced my old, worn carpet in my boat with Gator Step decking. The boat manufacturer didn’t have the floor template available so Mike patterned it out for me and made it look like it did come from the manufacturer. He kept me updated throughout the process and the quality of his work made the inside of my boat look brand new. I would definitely recommend Wasatch Upholstery and will use them again in the future.

Wow they did a awesome job. Matched the fabric. Replaced the foam. And a very reasonable price. Excellent customer service. Amazing workmanship. Highly recommend this company.