Findlay Volkswagen Flagstaff

So, back in April 2014, after trying to work with three car dealerships to purchase a vehicle, a good friend took me to this particular dealership to look at some used vehicles. Findlay Volkswagen Flagstaff worked with me and got me a 2012 Passat with bad credit for a down payment three times less than what other dealerships were asking for. I love the car and appreciate the excellent customer service when I come in. A can-do attitude gets the job done, and I know because I am a former customer service representative. I would have loved to have my car serviced there regularly but I am not from Flagstaff, and it's hard to schedule appointments there, so I've had to get my regular oil changes elsewhere, where they take "walk-ins." But overall, whenever I find occasion to come into Findlay Volkswagen Flagstaff, the staff are friendly, especially the service person, Jeff. I truly appreciate his excellent customer service and attitude. =D **After several years and gaining more life experience, seeing that hindsight is 20/20, I changed my rating for this location. This sales team sold me up the river and I had no clue. My fault for my own ignorance, but these guys knowingly got me into a 22 percent car loan for a first-time buyer in 2014. Absolutely horrible. It absolutely ruined me, and took me six years to get out of debt. I surrendered the car they sold me earlier this year. If it sounds too good to be true, it probably is.

We purchased a used car there, and drove from Phoenix to buy it. Mariah was fantastic to work with from start to finish. We could've purchased a similar vehicle locally, but Mariah made the difference. The paperwork processing was smooth, quick, and painless. And we used an online USAA process, which they worked smoothly. Excellent experience.

My wife and I were on a 5,000 mile road trip in our Eurovan camper and got a check engine light in Flagstaff. Findlay VW got us in the same day, read the codes from the check engine light, explained the source and sent us on our way with no worries. Learned something about our van and found a great dealer. Would travel across the country to buy from them.

Absolutely best dealer I've been to. Highly recommended

We had an appointment for an oil change and were greeted as soon as we pulled up. They additionally rotated the tires and vacuumed and washed the car. Service department front desk employee was very professional and courteous.