Big R Stores - Farmington

If I could give less than one star, I would. Twice now I have ordered things on line to be picked up in the store. Two different stores, Bloomfield, New Mexico and Farmington, New Mexico. The website both times specifically stated all items were in stock. Both times they didn't have what I ordered in stock yet they still billed my card. I order on line to save time yet I spent 45 minutes each time trying to get this corrected. Your system is flawed. Perhaps you do this thinking if you can get the customer in the store, they will impulse buy. I don't know but now you have lost a customer for life. Fix your system.

Terribly snobby, NRA Fudd gun salesmen. Basically tried to force us to buy his choice of pistol and didn't listen to our concerns at all. He was very rude then left when we refused to buy his suggestions. We bought from a nice lady instead and will always shop elsewhere for firearms now.

Employee Cassie is super awesome and friendly helped me find the perfect boot yay thanks so much for your kindness.

Well trying to buy a firearm was the worst experience ever. I've purchased several from other retailers and by far this is the absolute worst place to buy from. The manager and assistant manager are both worthless! They took forever and they didn't know the passwords to even make the sale. Then they thought they had to get vehicle information like vin numbers and registration. They also had to walk the firearm out to the parking lot and give it to you when you get to your vehicle. They also dont enforce the public mandate to wear masks inside the business. Numerous people are walking around without tgeir masks and some employees are even not wearing masks... If they don't know the proper procedures then they have no business selling firearms!!! And since it's a $100 fine to not wear a mask out in public they are breaking the law and allowing the law to be broken in their stores...

I am a previously employee at this store. I am not sure what is going on there but there is no coustmer service. Its sad when you have to call the store to get any coustmer service. One of the assistant managers (a gentleman) seen me standing there and just continued to walk right past me with no care in the world. I continued going there to purchase my dog food and also my chicken food until today. I will no longer shop at the this Big R and I will shop elsewhere. I really hope that something is done to prevent this from happening to anymore of your coustmers.