Arizona Dodge

I dont even know where to start. Went online to view inventory. Asked for an e-price, got it and was ok with it. Followed up next day with an offer BASED on e-price AND their "online payment tool". Came up with an offer and sent it to the salesperson. Their response was, in so many words, "that is an auto generated quote". Ok, apparently, the e-price I got was incorrect because the auto generated quote applied SEVERAL rebates that I did not qualify for. Once I got the ACTUAL sell price, it was $5500 MORE than the e-price I was quoted. I was never provided an estimated quote with numbers I could actually see based on general information I provided (credit score, trade-in info, etc). Any dealer who can't provide a quote based on general info is full of s**t. Here is the nail in the coffin, I was told we weren't that far off of where I wanted to be on a monthly payment, just need some additional info and a credit app. PRO TIP - NEVER fill out a credit app without an initial quote/offer from the dealer that YOU review and approve. The "estimated" monthly payment was, wait for it, $200 HIGHER per month than my initial offer LOL! Ya, wasn't TOO far off, just astronomically far off. I tell you what folks, if you have positive equity on a trade and good credit, be prepared to go rounds with this group, otherwise, go elsewhere. Oh and if this review gets a "response from the owner", leave a specific contact person if you want to be contacted again for follow up. Don't leave the generic "Sincerely, The Arizona Dodge Team". Have some accountability for heavens sake.

Don’t waste your time with the service department, just a bunch of pencil pushers in there that don’t know anything. They will not go out of their way to make sure the customer gets the help they need. Could not help me with getting the simplest engine component

I picked a vehicle, went to deal, salesman was cool, got approved, then came the numbers included was a document fee of $595 !! No way I’m paying that since the company has a budget for documents, I learned from a friend who was a dealer, so i just walked away.

Bought my RAM here all fine nice seller

Service department is a waste of time and money. Went in needing to fix several issues with my vehicle and was ignored when telling them the services I needed done, apart from one issue. They kept insisting that I was missing a 'vital' part, that is not needed and only helps with how smooth a vehicle drives. After a week a nearly $500 later, they tell me they cant fix the issue ,even when I provided them the parts, because there were too many modifications. The only real service I was provided was a battery change... a battery change is not worth $500.