Palmen Buick GMC

As usual, I received 1st. Class service by Tim Hoffman.

Bought a 2011 Dodge Grand Caravan from this place. Happy with not only my purchase, but also the service and salesmanship I got from DAN COSTANTINO. I would highly recommend seeing him! He took care and walked me through it all. Gave me plenty of time to look over the vehicle. Took it for a bumpy test drive. Very satisfied. Thanks Dan!

Not a good experience here. Went in to see if I could qualify for a truck with my less than perfect credit. The initial sales guy I talked to was a nice guy , but the salesman who brought back my credit report didn't get name, blond hair guy.(which said 70 points less than my credit karma app claims) he said my payments were going to be much higher than the range I wanted to stay in. I declined that offer and asked if he had any used trucks for a lower price he said he would check and went to the front desk and chat with a coworker for the remaining time i was there. It's like once he saw he wasn't getting the sale all interest and courtesy was out the door which is where I went.nnUpdate: I was contacted by a representative about not having a good experience here . Seems they want to make things right , There was a few used trucks that were in my price range and I was given the first shot at one , the salesman said he wouldn't put it on the lot yet until I came and see if I wanted it, which I did . I liked the truck and we made a deal I walked out of their feeling good with the keys to my truck. Thanks Orlando for putting the extra time and going out of your way to make things right.

I have a Buick Rendezvous with 236,000 miles on it. I love this car.nThe check engine light and electrical lights have come on in the past year.nI have been to two other repair locationsnOver the last year and spent alot of money and no one has been able to fix the problem. Then the coolant started spraying up through the hood of my car.nPrior to the coolant issue I called Palmen and spoke with Tony who said his tech knows Rendezvous and will fix the problem.nWhen the coolant spewed I took it to Palmen and spent $1500.00 for water pump and wiring.nI picked up my car and did not get more than 2 blocks when the light came back on. I called Tony and we made an appointment for the Saturday he worked. The light went off so I cancelled the appointment with the understanding if it came back on I would bring it back in. Shortly thereafter the light came on I called Tony and I brought it back. Tony had left before I got there so when I turned in the keys I wrote on the form warranty inspection check. I received a quote for a new radiator and alternator for $1507 and was told I should replace the thermostat too. All of which I would have thought should have been done the first time possibly instead of the wiring since Tony said my car was still running hot.nI did not expect them to say they made a mistake in either the diagnosis or the work but was hoping for honesty. Then, along with the quote Tony said I owe $160 for the inspection. When I said he never told me I would have to pay anything he said he told me it would have to go to the tech. Somehow that is code for you must pay money. After I lost my temper Tony agreed we could cut it in half. Now my car still has the same problem and I am out the additional money.nI cannot say they are worse than any other auto repair place but I certainly cannot say they are any better. This is my opinion.nThank you for your response. Yes, I am amazed something went wrong less than 2 blocks from your dealership immediately after picking it up and am also amazed at the hidden charges couched in your verbal codes.nPeople see the truth.

I'm thankful that I was able to find a car that had the features I needed within my budget. The leasing agent Mike, was extremely helpful. Everyone did a great job. Unfortunately the entire process took longer than I would have liked.