Holz Chevrolet Buick GMC

Sales Team is top notch....however watch out for the service end of things. I purchased a 50K plus truck from them and needed a simple window leak fixed, which was told is covered by warranty . When I took the truck in for an oil change and tire rotation they said that they had to order the window seal and would contact me. Still have not heard Back from them. They did not call stating any delays either...I had to call them, and to Top it all off there is a leveling kit, (block mounted under the strut assembly) which voids warranty work on an axel seal.....TRUCK has 14,000 miles on it!! WOW.

I was very happy with my experience. I was informed of additional offers available to me but was not pressured to fully commit to them. Unlike many other dealers in the adjacent metropolitan area(s), Holz Watertown has reasonable service fees and does not riddle their contracts with frivolous additional costs. For that reason I avoid those other dealers. The sales staff was very informative and responsive to my needs. Highly recommend.

One afternoon after work I went to Holz Chevrolet Buick in Watertown Wisconsin and just decided to look at newer model vehicles just to see what was out there. A young lady came out her name was Jessica very very friendly and she decided to help me and ask me what I was looking for. Jessica seemed very confident in everything she said which made me feel comfortable and truly believe that she could help me out. Jessica didn't try to sell me a car she sold me an experience if you get my meaning. I drove home in a new car the next day very proud of what I now own. Thanks Jessica you truly made my day that day!

I have always had such good experiences with Holz. However, this last time was only like I was being pranked. I took my car in to get checked over (check engine light, a/c not working, and oil change). I placed the appointment virtually for 3PM on a Wednesday. When I called Wednesday evening to find out, they advised it would need to be checked on Thursday and that I would have to leave my vehicle. As that was news to me, I scrounged up a vehicle to borrow to get to work and kids to daycare/school. On Thursday, I called in to find status around 3:30 as I still had not heard anything. It was at that time I was advised that they needed a machine from another location as theirs was down to diagnose my check engine light. So they would need the car through Friday as well. Friday morning, I received a phone call and was advised of the charges if they were to do the service. At that time I requested that I pick up my vehicle and would look into that further on my end. I unfortunately do not get off from work until 5PM on Fridays and realized when I came in to pick up my vehicle, the location was closed. I had my partner go in on Saturday morning to pick up the vehicle. My car was never put back together. He brought it home and my glove box in the front was still torn out and sitting on the floor. When I opened the hatch to my SUV, all the plastic surrounding were pulled off, the trunk floor was ripped up and thrown into the back of vehicle. It was a MESS. I called and was advised they they were busy and wouldn't be able to get to it that day. I advised that was unacceptable. I will say that Melissa in the front was a godsend. She was able to have someone come out to my house, grab my car, and had them put it back together. These are the people that don't do this, as weekends are more for oil changes and not vehicle reconstruction. Because of Melissa and the gentleman that picked up the car, they were able to get it back together and even topped off my gas. However, I still find the way the car was left completely unacceptable. But Melissa was NOT to blame and I think she handled this whole situation VERY well. Because of her, I MIGHT think about using the dealership again, but only with the closest eye possible and me sitting there...no surprises.

I was happy with the service provided to my vehicle but unhappy my brakes were not the online price and that supposedly none of the work was covered under my service agreement I purchased when I bought the vehicle. Seems like I will have spent 2600 dollars for absolutely nothing. I am checking on it more more in depth as I was on vacation since I had the work done.