Key West Sales & Financial Group

We have been to over 20 car lots in the past 2 weeks. Migul was great at showing us vehicles that were what we were looking for instead of trying to up sale us he didn't pressure us and allowed us to really decided for ourselves. He got us approved for a loan quickly. Great buying experience.

BE warned.. Purchased a car cash, had issues but I knew what to do as I have experience. Paid cash in 20 minutes, waited an hour for paperwork and plate. Plate expired before I could get registration. Called and got the run around. Similar to many reviews. I have been in the business for 20 years and know the ins and outs so I applied pressure. At first it worked, seemed results would be coming. Motor went out during warranty, discussed and opted not to use their services as it was already disappointing. 3 months after paying cash, I had repaired my vehicle on my own, I finally threatened a lawsuit, state violation complaints, and to physically drive to dealer (12 minutes away) to stand there and explain to each person who came, why I wouldn't buy a car there, and they walked a new plate and registration out to my car before I got inside, title in mail next day. Not professionals. Buy elsewhere. If you already bought, don't play games, get what you deserve or get a lawyer.

Had a great experience buying my first car here! Staff is very friendly, informative, and patient. Couple months later still enjoy my new vehicle and haven’t had any issues. Would recommend to everyone to buy from here! Thanks to the staff at Key West!

An amazing experience!!! Saleem and Mike were fantastic to work with. They were warm, nice, patient, accommodating and informed. A clean facility with nice and helpful people. My purchasing experience was fantastic. Thanks Keywest - you have gained a life long customer.

BEWARE! DO NOT BUY HERE!! My daughter bought a car here on 11/14/2020. Initially the car needed a battery for the test drive. Car drove great for the test, and the rest if the evening. Sunday morning (11/15/2020) was when the problem truly started. Car wont start! Not only will it not start, the key was stuck in the ignition and could not be removed! After a Google search, I found that there was a release button hidden in under the column cover. Called dealership - sales rep that we dealt with - and they said they would send a tow truck to pick it up. Hours later, my daughter was told that their tow truck was "out of commision", and they would send a mechanic to work on it. Monday 11/16/2020, 2 very unprofessional looking individuals show up in a Volkswagen Beetle with meager tools, to address the problem. They proceeded to CUT OUT THE ANTI THEFT alarm system from the car! They just cut the wires! The "mechanics" looking dumbfounded that hadn't solved the problem then told me that it would have to be towed back to their dealership where they were "better prepared" to fix it. They left. They also left the car torn apart, and STILL not running! 11/17/2020 - Tow truck shows up - apparently a "buddy of the owner of the dealership - to pick up the car. Driver wants to literally drag the car (which is stuck in park, wont start, and the key wont rotate to release the steering, and doing so can damage the automatic transmission park interlock). My daughter offered the owners manual to the driver, to which he denied any interest. She then had to instruct the tow truck driver (someone who should KNOW this) how to disengage the gear selector - which is clearly shown in the owners manual - so the car would roll out of the narrow driveway, to be loaded. I am absolutely appalled at the ignorant individuals that are associated with this company. We are currently in the process of trying to cancel the purchase of this car. THEY CUT THE DAMN WIRING HARNESS!!!! We have taken pictures and started documenting all conversations. They are trying to fix the car, to which I'm sure the repairs will be less that satisfactory on ANY professional level. They have stated that they get "3 chances to repair the car" before we can cancel the sale. NOTE: Arizona state "lemon law" specifically states TWO chances to repair a detrimental failure on a used vehicle, not 3. Try #1 - They attempted to repair it in my driveway - FAILED. Now they have the car at their shop. This is their second attempt at repairing the same issue.... 11/19/20 They called my daughter to inform her that they couldn't fix the car, and that they were going to refund her money. They needed her to come down to process the return. They also asked us to remove this review. My daughter told them that when her money was returned to her bank account, we would remove the review. 11/21/20 Returned to sales office to obtain the, agreed to, refund. Upon pulling into the dealership, I noticed the car. It was parked back on the sales lot - with the temporary plates STILL on it. Sales rep told my daughter that they had fixed the car, and that she could take the car or get her refund. She opted for the refund. Sales rep went to ho get his boss. Sales rep returned without the boss. Sales rep said, "Did you remove that bad review?". My daughter said, "No. You agreed to refund my money, and we would then remove the review." Sales rep then said, "If you havent removed the review, then we are done here. Have a nice day!" Then he walked off. No refund, they still have the car (claiming it is fixed), and to boot - THEY NEVER GAVE US A COPY OF THE SALES PAPERWORK!!! Failure to give a copy of the signed paperwork, to the purchaser... Sounds like fraud to me. Do Not Buy Here!!! SCAM ARTISTS!!!