Fortune Cookie Restaurant

What a mess! I have never had such a problem with take out orders. My girlfriend and I wanted to try fortune cookie for the first time because we heard good things, but what a terrible mistake. The man that answered to take our order sounded extremely uninterested and acted like it was an inconvenience to be on the phone (doing his job) taking our order. He also rushed the call which caused confusion with the order number. Once we got to the restaurant to pick up our order, I made it very clear that I was not sure which number my order was out of two numbers. She only checked for one of the order numbers which made me assume the other one wasn’t even there so I assumed it was right. She said the total was 16, but the guy on the phone told me my total was 26 so I mentioned that too her. She immediately affirmed this was the right order so I took it. Once we got home, we got a call saying WE took the wrong order. So we turned back around with the food we were given. When I got there, I was expecting to have to give them the wrong order back and then only pay the difference for my order. She had a different idea she wanted to make me pay the total of the wrong order and my own order when I wanted to give her back the wrong order and only pay for the food I wanted. She made it seem like the whole incident was our fault which it definitely was a little bit for not remembering our order number exactly, but she had multiple chances to double check to make sure she was giving us the correct order. Especially when we clearly stated what was in our order and the one she checked and gave us was completely something else. We will not be coming back to fortune cookie, Hangs Cuisine is a 1000x better with their food, service, and price worth.

We have been eating at Fortune Cookie for many years, we have always had good service and good food at a very reasonable price.

Food was tasty and our order was all correct.

Great food at a good price. It's my favorite Chinese food in town. I wish the hours were better.

Good food. They are making sure we're safe from the corona virus.