Defined Fitness Farmington Club

Completely disappointed with Steve the Manager, left numerous messages and emails and never got a response back. But waited two weeks, no call back or email response and again their policy to come into the gym to cancel and extending your membership at the closure of the gym...its just an overpriced dump and bad management and service...don't fall for their sales tactics and honestly just going to Planet fitness is better and your paying so much of what is closed and you can't use. So move on...don't waste your time or money here.

My husband and I started our gym membership with excitement and Optimism, the staff was wonderful, the facility was clean and we loved the variety of equipment. We locked ourselves into a 12-month contract when we had the financial ability to fulfill the contract. This was before the global pandemic before the shut down before the layoffs. Then COVID 19 happened, thankfully our membership payments were put on hold for a couple of months during the shutdown. Which was great since my husband was laid off. Payments resumed in June which was hard. We had $100 left in our account they took $80 out at that point we begged them to give us a refund but they told us that was against their policy,  Defined Fitness deferred our membership for a July and August. Today we woke up and our last $60.00 in our account was gone and we were in the negative 70 more dollars. No matter how much we pleaded with the staff member we were told since we locked into a 12-month contract they would not refund our money per their policy and if I wanted to buy out the membership it would be $100. $100 dollars that we don't have. My husband has been unable to get unemployment and unable to find another job and we have no income and have been barely making it. We now have no gas in our car, I have no way now to get my 2 special-needs children to their specialist appointments. This outdated policy Defined Fitness still has in place is indifferent to those who are struggling financially through no fault of their own. Define fitness is protecting their bottom line at the expense of people who are hurting financially and who are desperate. Our checking account will continue to bounce, fees will continue to accumulate, Defined Fitness, and their policies have no compassion or empathy. We are just people trying to survive and make it through this pandemic. I guess so is defined fitness at the expense of their customers and the customer's families.

My wife and I put our memberships on hold when we went out of town for an extended stay during the winter. We were told that would be fine and we would not be billed while we were away. After three months Defined Fitness Farmington NM started trying to bill our account but fortunately our credit card had been compromised and the number changed. As soon as I got an email saying that Defined Fitnesd was trying to charge our credit card I notified the manager that we have been on hold and not returning due to the virus. He said that he would stop our membership and that Defined Fitnesd would stop trying to bill our credit card. Since then for five months in a row I’ve been notified they’re trying to charge my credit card and I have been calling and talking to the manager at Defined Fitness Center in Farmington, NM and each time I am assured that our membership has been stopped or canceled and that no more billing will occur. Each month I still get notified that Defined Fitness is trying to charge my card. Imagine if my number had not been changed I would be arguing with them over a large sum of money trying to get it back.

We joined Defined Fitness a few weeks ago. We chose this gym because they have child care (game changer!) and allow kids as young as 13 to workout (with an adult, of course). So far its been great! We paid $81 for our 13 year old to meet with a trainer 3x, and the trainer went above and beyond! He customized our son's workout plan and even gave him a free session because he was impressed with the hard work our son put in! They have a pool, sauna, hot tub and lots of exercise classes and equipment to choose from. We pay $119/month for 3 of us and that includes the child care. The only negative I have is that not all of the machines work properly and are in need of maintenance or something. My elliptical machine randomly quit mid workout yesterday and I lost my progress. Some of the treadmills don't incline either, and one has a tv that doesn't work. Overall, 4 stars for free child care, great staff and variety!

The gym is large and spread out. You don’t feel crowded or the center of attention (like members are watching you). The hours are great! If I need to bring my son in I can; I trust the employees. It seems clean and is very organized. The employees, for the most part, are friendly and inviting. - thank you