Zimbrick Volkswagen of Madison

We found a great car for a good price & got an excellent trade in value for our old car. I really appreciated that Dale didn't try to push us to buy anything. He just let us test drive the car we came to see & answered all the questions we had about it. Such a positive experience!

Had a great experience. Really friendly and knowledgeable. Scott Ecker; my sales person made it super easy to understand the finances and payments options even before I decided to purchase. Came back the next weekend to look at the same vehicle and Scott really tries to help us save some money...discount for partnerships with certain companies. I was able to save/discount $500. The application process was a breeze. Was approved right away. Super cool guy. Really happy with my new vehicle - 2020 VW Jetta GLI. A nice and clean dealership and they’re always ready to answer any questions you may have. Thanks a lot Scott! ud83dude4cud83cudffc

I called for an appointment and was greeted by the lovely Krista. She was cheerful and polite. Hooty greeted me for my appointment. Friendly, cheerful and efficient. He provided very complete information and estimate within the hour by e-mail. I dropped off my car using the key drop not knowing I had papers to sign. They were delayed because of this. Very polite with my error.nMy car looks GREAT. LOVE those guys!!

Pulled in for basic oil change shortly after 8am. Had to wait almost 2 hours for the so called express service. After about 90 minutes a service rep found me and said the mechanics recommended new tires before winter. The rep said he would print off and give me an estimate for new tires. My car finally comes out after oil change is completed and the tech left my keys with the cashier. I said to the cashier that those were my keys he just put into the cabinet. His response was, “ they will bring your paperwork out when they’re done.” So another 10 minutes goes by and the rep finally gave the cashier the paperwork and turned to me and said the car is ready and the cashier will take your payment and took off. Not a thank you or anything. I go to the counter and I’m handed a bill for nearly $100 for an oil change. Never in my life have I paid that much for a basic oil change. The cashier tried finding the service rep, but he was nowhere to be found. Now I have to wait for the service manager. He proceeded to tell me that oil prices have gone up so Zimbrick raised the price. This increase in price should be communicated with the customer before service begins. The service manager discounted my oil change to what I paid for my last service visit. Saved me a whopping $10. I thanked him and paid for my service. At no time did anybody talk to me about an estimate for new tires. Why tell a customer you’re going to do something and then not do it. Zimbrick has always been known to provide exceptional customer service. My experience today was completely unprofessional and totally lacking quality customer service. Based on today’s visit I would not recommend Zimbrick to anyone I know.

Bought a Jeep from the used dealership here about 11 months ago. When I first drove it off the lot, I was so excited and thrilled because I loved it. Two weeks later, the engine light turned on. 9 months down the road, my mechanic tells me I need a new engine and a new catalytic converter and have needed both for quite awhile. How could something like that have been missed during your safety inspection? I had only had it two weeks! I’m not a whonky-crazy driver, I barely went anywhere. This was supposed to be the car I took with me to college, but it hasn’t been trustworthy or reliable. I get you specialize in Volkswagen, I get I bought it from a used dealership so the sale is “as is”, but your mechanics told me it passed your safety inspection. I’m just really frustrated & extremely overwhelmed because I haven’t even had this car for a year, I still owe money on it, I can’t always drive it, and I already need a new car.