North Point RV

Salesman was excellentnService staff we meet with before delivery of camper was also excellent.nAfter delivery June 16th we had 23 issues that needed to be taken care of.nWith many emails between Northpoint and Skyline the issues still were not all resolved. We had three techs come out to work with these issues. Main two were door did not lock properly and furnace not working. August 17th door and all issues except furnace were fixed. A week later one of the campers a retired Northpoint came up and fixed the issue.nWe are happy with the camper.

Andy was very helpful and knowledgeable right from the start. A great experience from beginning to end. The guys setting it up at our seasonal site on blocks were great to work with as well. We will definitely be back for our RV needs.

Unfortunately, we had a disappointing visit to North Point RV. We found a RV we were interested in and traveled 2 hours to look at it. I verified that morning it was still available but when we got there we were told it was purchased with cash. We gave them our information in case something changed. We were advised it was a long shot and we’d have a better chance with a different RV. The few days following that visit I continued to review their website and the RV remained listed as ‘available’. Contacted again, but different sales person, and was told it was pending. He stated the potential buyer was from out of state and would be coming to look at it within the next week or so. Ultimately, that ‘out of state’ sale fell through and we purchased from Gander Outdoors. Disappointed in their communication and lack of website updates. Who has time for games? Oh well, their loss!

We purchased our 1st new RV (Wolf Pup) from North Point RV early in July 2020. The sales staff were helpful, very reassuring, and accommodating. Our reason for purchasing the RV was that we had death in the family and we wanted to travel to Florida comfortably avoiding COVID. When we got the RV home I noticed a small hole in the awning. No problem, NP got a new awning ordered. During our 1st outing, I noticed water leaking under the bathroom sink. Our extra toilet paper, towels and bathroom supplies were all soaked. We also experienced the upper cabinet door closure was misaligned, so the contents of the upper kitchen cabinet fell out during travel. I had to tie the door handles together to keep the cabinet doors closed. Also, I noticed that the main door was misaligned. The mosquitoes quickly found their way into the RV. Back to the service department after the delayed shipment of the awning arrived. This return for service seemed to annoy Randy in the service department. It was now late September and Randy seemed to be more concerned about the number of RVs in the lot needing to be winterized than scheduling our repair. I informed them that we were leaving for Florida mid October and would need the repairs done soon. Not a problem from NP accommodating. We traveled to Florida for 2 weeks to deal with our family crisis. While in Florida we began to notice that our bedding was damp near the head of the bed. Since we were already heading home, we knew we would need to contact North Point RV for more repairs. Things got worse. With rainy weather on our drive home, we notice considerably more leaking, enough to soak the bedding and mattress. The rainwater leaking in was along the entire width of the front wall. A water line began to appear on the wallpaper along the whole width of the RV, including in the closets. I also noticed that the USB outlet had loosened from the wall and the door frame had partially let loose. As soon as we got home, we contacted North Point RV. They said to bring our Wolf Pup in. Within a few days, I got a call from Randy saying the service repairs were done and we could pick up our RV. Upon inspection, the repairs were unsightly, with the trim work replaced crooked, the water damage was cover up with matching wallpaper, and by now the mildew mattress was not replaced. At this time I discovered that the wood supporting the bed was cracked. I requested that the damaged wallboard and bed board be replaced, trim work aligned properly, and the mattress should be replaced. By now voices began to escalate and our original salesman, Joe appeared with an unmasked repairman. I had to request that he mask up or leave the RV. Joe made a reference to the screws near the awning had most likely caused thenleakage. They did not feel a replacement of the mattress was necessary but agreed to do repairs and replace the mattress. Weeks passed and I heard nothing from North Point. After Thanksgiving, I called and left a message, requesting a phone call with an update. Randy returned my call on Monday and explained that the repairs had been done, but the mattress was on delayed shipment. Today, five months since the purchase of our RV, we went to pick it up, agreeing they could call us when the mattress replaced is delivered. Upon inspection, the wallboard had not been replaced, it still has the water damage covered by wallpaper. Randy explained that that was the best they could do. Poor craftsmanship showed a screw that protruded inside the closet. It was fixed. Now we own an RV with hidden water damaged walls, and a warranty which will expire (June) by the time we will fully be using our RV again, to determine if it will leak or not. I would NOT recommend buying an RV from North Point RV. The lack of quality craftsmanship to do their repairs is not acceptable, and the quality of their (product) RV is questionable and unreliable.nLeia Burzynski

The service at North Point was amazing! From the moment we walked in the door it was one on one service. We explained what we were looking for and were assisted in finding exactly the perfect camper. We were notified as soon as the financing was approved and didn't need to wait through the weekend. We highly recommend North Point.