Cumberland Farms

Drove my car to this location on Saturday 4/25/2020 at about 8:00 PM for a snack, I saw the advertised price for Unleaded Regular was $1.69 per gallon, so I decided to top off my tank. I pulled in to Pump #2 and inserted my MasterCard into the Gas Pump, then selected (pressed 87 Octane Button) Regular Unleaded gas. I noticed that it filled up quickly, so I looked at the receipt for my gas, when I noticed I was charge $2.69 per gallon, in order words it was Premium Gas that I pumped into my gas tank, though I had selected Unleaded Regular. I went into the store to purchase my snack, and with receipt in hand I entered and picked out my snack, then proceeded to the Cashier. I spoke to Penny about my negative experience just a couple of minutes at Pump 2 previously. She got defensive and wouldn't even give me the name of the Store Manager. I was overcharged about $4:00 and wanted to complain to someone.nnOn Tuesday 4/28/2020 I called and spoke to Heidi the Store Mgr, to whom I explained my dissatisfaction with the CSR and being given Premiun, when I selected Regular. She interrupted telling me that 19 out of 20 cases similar to my experience were due to Customers inadvertently pressing the wrong button. I told her that I vividly remember pressing the Unleaded Regular, did not press anyother button on that pump. Heidi / Store Mgr then offered to look at video and review the transaction. Heidi called me back and was dead set that I pressed another button, so I became frustrated by her reluctance to believe me, so I thanked for her outstanding customer service skills and hung-up.nThis bait and switch cost me more than just $4.00, plus I was treated as if were a Liar. I will never return to this Cumberland Farms store.nThank you.

Love penny she's been there for years and ]S always sweet and helpful

I like the new and improved Cumberland Farms. It's much roomier and they now serve hot, fresh food. The staff is very friendly. Gas prices are competitive. The only downside is the coffee has flavor shots instead of actual flavored coffee.nn12/22/19 update:nThe egg rolls used to be really good, but they changed them a few months ago and now they are really gross. I won't get them any more. swatopped in today and the item I picked up from the hot food section was mislabeled. Not too happy about that.

Only has lite cream which is disgusting. No half and half or even whole milk. Different prices if you don’t have their dumb loyalty card. Nowhere to wait in car if pumps are full. It’s a gas station so whatever but... in Vermont we have real cream. No light cream garbage. (FYI it is half skim milk and half high fructose corn syrup. Not a bit healthy)

Friendly staff and am glad they are open all day.