VSECU

Maybe it's just me, but VSECU not having any of their location drive-through tellers available on Saturdays, is an inconvenience to the working class. They make it easy to put your money in, at any time. On a positive side, they do have one of the largest networks in the state and a decent electronic banking system. So, it would be nice if members could access their money on Saturday mornings at half of their key locations. That would be highly appreciated.

Mortgage team was subpar at best until we got to the closing department, which was an improvement. General banking is adequate.nnWe went with VSECU because they had the lowest rates, by a small margin, but in the end that didn't make up for the pain with dealing with them. Also, the lower rates are due to having to get other accounts, which is fine, that's their business model, but good for people to know.nnThe mortgage origination and processing team lacked any costumer service skills, if we were able to reach them at all. They didn't explain anything until we called complaining multiple times as their explanation of the process was non-existent. When we did complain they responded like we should have known the entire process before hand. The underwriter had a number of issues with the property that we had to address before clearing to close. It's within their right to point out any safety issues they want, but we have found out since no other bank would have flagged those issues, thus saving us time and money (significantly on both counts for us). There were no regular check-ins that were common place with other purchases we have made, and we were left to worry and wonder a number of times where things were in the process, or continually email and call until we received a response. In all a difficult experience and I wish we would have gone with a different bank.

Absolutely no help at all from the mortgage originator.

Unbelievable. It’s 2020 and my Credit Union cannot electronically transfer funds to my sister’s Credit Union in Colorado. They have trouble with “shared branching”? Maybe it’s time to spend a little less money on advertising about how wonderful VESCU is to do business with and dropping a bit more on the actual ‘doing business’? I get to spend money to FedEx a check because VESCU doesn’t have an ETF system that works? Wow.

I have been a member of the coop since I was a State of Vermont employee. I'm delighted they're open to all now I think everyone should leave the regular banks and join a credit union. I feel part of VSECU. The staff is always pleasant and helpful.