KeyBank

Key Bank is the WORST EVER!!!!!!!! If you live in Vermont do yourself a favor and go with ANY OTHER bank or small credit union

Jim Schuler saved me hundreds of dollars by providing me with a credit card with a very low interest rate. The process was quick, easy, and Jim showed a genuine interest in helping me save money. I recommend anyone who is looking for superior banking and competitive financing to see Jim for all of their financial needs.

I have been banking with them since 2006. This a great bank and wonderful people to work. They are always there for you.nThank you Key Bank

My wife and I had a terrible experience with Key Bank in St Albans. It all started when we received a letter in late February stating they hadn't received our mortgage payment and we had incurred a 150$ late fee. knew this was impossible. We had both seen the checks withdrawn from our checking accounts with other banks. So I got on the phone immediately and spoke with Denise. She couldn't find our payment and said that we would need to show proof from our banks that we paid. This was on a Saturday morning so I didn't have a lot of time before the bank closed for the weekend. I went to Key Bank with a copy of my wife's bank statements and my check book which had the copy of my check and it's info. I met with Denise. She looked at our statements and checks and couldn't find our mortgage payment. I insisted that we had paid. I was not impressed that I had to go to my bank to also get a transaction for the payment that Key Bank LOST. Even though my wife's was right there. But it gets Much worse. Denise responded by saying she hears this all the time?!?! What! Key Bank loses peoples money or you think I am lying about my payment? Rude. So I leave and my wife and I worry about our mortgage and our new house all weekend. First time home owners and had lived there for 7 months at the time. Monday morning I go to my bank and get a copy of my account statements and all the info about when my check was deposited. This time I brought my wife with me. Denise was unavailable but we left my statements and our contact number and we were told Denise would contact us that day. We never heard from her. My wife called a week later and left a message for Denise. We never heard from her. In fact we never heard from Anyone at Key Bank. A couple weeks later a new payment comes in the mail. There was no penalty and it looked like the payments that Key Bank had LOST were found. But it's April and haven't heard a peep. We are super disappointed with our experience. I was scared about the bank losing our payments. That's a lot of money and it's a big deal. And then to have such unpleasant and unprofessional experience with your branch manager is just asnconcerning. I don't ever want to go back to the St Albans branch. I know anyone who has an account with Key Bank should be concerned. This is not how you treat anyone.It took me almost two months to write this but this is an experience I will never forget. Why use Key Bank when there is literally a million other banks out there.