The Automaster

Always the best service for my Mercedes. Great communication, work is performed in a timely fashion. Prices are fair for a dealership.

Exceptional service with John McHugh at the Mercedes service desk, who take care to make the process as simple and straightforward as possible. Blistering turnaround time, great loaner, and really went above and beyond on the wash. A gem that stands out even more in COVID-19 times

Disappointed is an understatement. I went to Automaster with a certain expectation from sales and service as I was told this would be a great experience. The communication and getting someone to call you back is a nightmare. Every time. The last time I had my vehicle in for service I had placed an order for all weather Mats. When I picked the car up I figured they would be put in, well they were. Thrown on the backseat on top of my dry cleaning. The back mats were having to be ordered. Totally fine. However I shouldn’t have to be the one to call 3 weeks later to find out if they have arrived. Then we have a flat tire and I was told it was caused by a plug. Well I’ve never had a plug and the only place that has ever serviced the vehicle was them so I asked maybe if it had happened before I purchased it? I was basically told that there are no notes so it couldn’t have happened here. Well maybe someone goes around at night and puts plugs in tires. They told me no loaners available and tire would be 3-5 days. Well I do work and don’t have an extra car so that won’t work. Then I called today at 815am and left a message because now we have a check engine light on. I’m sure I’ll be waiting a month before I can get it in but I actually don’t know because NO ONE CALLS BACK. This place is a joke

Automaster has serviced our 2010 Mercedes for ten years. They have always been prompt, courteous and helpful. John, their service manger, is excellent. When the initial order to purchase a 2020 Mercedes from Automaster was delayed by Mercedes in Germany due to CoVid 19, they helped to locate a similar car at another dealer. Our sales person Spencer was particularly helpful . Spencer is knowledgeable about the product as well as being courteous and efficient.

Picked up my new car yesterday. The whole transaction & communication was pretty straightforward & honest unlike the many shady dealership i've been to in NYC. Thanks guys.