Home Services at The Home Depot

I returned an item because leaked after I installed it. They took it back no problem.nDid not take back.the fitting s though. Good interaction in the end

I went through Home Depot for my granite counter tops. My experience was TERRIBLE. I had to fully pay up front for my counter tops and then was told I had to deal directly with Home Depot's granite supplier, Granit Design. Once I paid fully for my counter tops, I was told that the project would be completed in 10-14 days. I was also told that Granit Design would contact me in 2 days to set up a template. 8 days went by without any communication from Granit Design or Home Depot. I then had to reach out to the person who sold me the counter tops to get the phone number for Granit Design. I called and got the template schedule MYSELF. Once they came to do the template an install date was set for 10/3/17.(ONCE MONTH AFTER I PAID FOR THE COUNTERS) I was then notified by Granit Design that my project was being pushed out with no explanation of why.nnI asked to be contacted by the Granit Design Supervisor which took days and he said that I did not approve the template in time. I DID NOT receive a template layout until after my date was pushed out. (Email proof was sent to Home Depot) Remember that all of this back and forth was being done by ME, THE CUSTOMER because Home Depot said they do not handle that.nnI called and talked with the store supervisor at Home Depot and she even had a very hard time getting Granit Design on the phone to understand why my project was now in the 5th week without being installed or completed.nnI received my counter tops 35 days after I PAID for them in full. Again, I was told my project would take a total of 10-14 days to complete.nnHome Depot has been a nightmare to work with in terms of getting a credit for this project. After waiting that long for my counters they are unwilling to take a substantial amount off the price I paid. As a customer I do not feel heard or valued and will not recommend Home Depot for any granite counter top projects to my friends or family.

Friendly and helpful.