Brake Masters #175

I would like to thank Ben Stevens in getting me in for a quick battery replacement. Ben was very professional and very helpful. His crew were able to get my truck ready within 45 min. Thanks Ben and thanks to your crew. Good Job

Ben was great!

They were very honest, professional and thorough. had a slight squeak and when I took my car in it did not need brakes but they were honest enough to tell me. Instead of charging me for something I don't need they cleaned my brakes and let me know to come in for re-inspection.

The team at Brake Masters know that anyone who walks through their door is not just another customer or job, they are people too. From casual friendly conversation, to respect and honesty, I can say I was impressed. Ben was upfront with us, explained everything in detail and answered all my questions. The gentleman the did our brake check and changed the pads (Adrian or Aaron possibly... sorry I'm not so good with names but I do remember it started with an A) showed me what was wrong, explained why it was an issue, even showed me examples to compare it to when I asked, and answered my questions even though they probably seemed silly or outrageous. The other gentleman in the front office (didn't catch his name) was kind and friendly. Though for our time there we didn't have dealings directly with him, we got to watch him interact with other customers. He is a genuine person with compassion and respect. Today I went to brake masters frustrated and stressed over the issues with my car. I left with confidence that I was safe on the road again, a MUCH better attitude and perspective, new knowledge, an appreciation for the Brake Masters team, and gratitude for being treated like a person with a reminder of just how important that is for everyone and how much of a difference it can make in someone's day. While my wallet may not feel the same lol, I will be happy to return to finish the work that needs to be done, and will definitely be recommending to family, friends, and acquaintances!!

Ben and Gary were very understanding and helpful during my visit. It's hard to not feel like you're going to be taken advantage of at the mechanics when you know nothing about cars, but these guys were definitely on my side. I want over charged and they explained things to me in a way I could comprehend. I will definitely be using this shop again! Thank you to the man that also helped with my car I am so sorry I didn't catch your name.