Domino's Pizza

This location has been very consistent with good quality dominos pizza! Also, the African American gentlemen with the glasses that works there is extremely professional and you can tell he takes his job very seriously. Give him a raise! I always feel better when I see him there as I believe he takes his job seriously. Refreshing to see a hard charger in high turnover field.

Very poor management. Ordered pizza online. When I came to pick it up, there was a line to get inside. Due to COVID they have a rule that only 3 people can stay inside at the same time. So customers are ordering and staying inside while waiting for their order. I called them while in the line outside and they told me my order was ready but I can not get inside to get it because they already have 3 customers inside. When I spoke to the manager and explained the situation, she said she can not change the rules and I have to wait in line to get inside even if my order was ready. I waited for 15 minutes to get my order after it was already ready. There should be a better way.

I Ordered $40 worth of food at around 7:45pm last night, received an email that said it would be 60-90 minutes for it to arrive at my door. I checked the app again at 8:55 expecting it to be on its way soon and saw that it was being quality checked which would normally indicate it would be coming soon. I waited until 9:30 and checked again just to make sure and it was still waiting at the store saying it was being quality checked. I called the store to make sure there was no issue with my card or the delivery, I was met with an extremely rude and short toned woman who said my delivery was ready and waiting for a driver and would be leaving soon I thanked her, hung up and waited. It's now almost 10pm my order which has been waiting at the store for almost an hour for a driver is still there. I called the store back and was put on hold for 5 minutes, got through to the same rude woman and asked for the manager on duty. She became even more short said she was the manager what did I want I explained the situation and said I want a refund and for her to make this right for me by comping the food. We order from them frequently and have never had an experience this awful. She said she would cancel my order but wouldn't be sending the food. I explained I had waited two hours my family is starving its 10pm you need to make this right for me and she laughed and said she wouldn't be sending free food so I could pay or she could cancel it. I asked for her name and she laughed and hung up on me. I called back 5 times and she kept answering and putting me immediately on hold. This is the most childish rude behavior I have ever experienced in dealing with a customer service representative. I work in the same field and could never imagine treating a customer this way. I see from other reviews im not the only customer she's done this to recently. I called georgetown domino's explained what happened and they had food to my door in 30 minutes, they saved the day. I will be ordering from Georgetown in the future, appears the millsboro location needs some staffing changes.

I don't know who does the hiring at this site, but one would think in order to work here, you must have a smart mouth and argue with customers. We have had multiple issues with this store from the pizza being over cooked , entire toppings off of the pizza and on the side of the box upon delivery, and consistent forgotten sauces, that cost extra money. If you call to complain, they argue with you and are EXTREMELY RUDE. The last manager that I spoke with refused to give me his name and said that he didnt have to. ( Never heard of that before; in fact, most restaurants are required to post the managers name on the door or where the public can see it).nDont waste your time. Can't wait for Grottos to open.

Requested extra Marinara Sauce and pie had little to no sauce. Disappointed. Dry.