Arizona Central Credit Union

I do not recommend opening an account until branches are open and you can actually walk in to talk to someone. Online took days to get it completed. The system had difficulties so I couldn't open a checking account at the same time. When I called I was told it was done and information would be mailed to me along with debit card. Turns out she never added the checking account so a card wasn't ordered. Called back today and finally got it set up, but I still have to wait for another week or so until my card arrives and they won't send me the routing and account information on letterhead via email so I can get direct deposit going. Again, I need to wait for the mail to deliver. I have also tried several times to set up estatement so I won't be charged a monthly fee of $2 for the checking account and their system keeps having glitches. My husband says he's never experienced these types of issues and thinks highly of this credit union. Again they are probably fine if you walk into a branch and talk with someone in person.

I love my credit union but having 1 lane open in the drive thru and no lobby hours makes going to the bank a 2 hour adventure on Friday. I get covid but you have 2 lanes in the drive thru. Please get them open. The mobile banking app is awesome though.

Noticing negative reviews and want to say we've had personal, business, trust accounts here for MANY years...since?2008? with nothing but excellent customer service and friendly encounters. We've used all services except having a loan. We've had to do unusual things like send $$ to Boeing CU in WA monthly to pay for my Mom's care...which was a more timely teller transaction and always a smile The only transaction I've had problems w/ is accepting certain payments from CA..which is fixed by using PayPal and a major CC instead of other ways. We had accounts with both Chase & Wells Fargo and did NOT get the consistent service we receive at AZ Central.

Worst bank/credit union ever. Do yourself a favor and don't use them. Will add details to my experience later.

Update. They took 64$ out of my acount and didnt even make a payment of any kind when i asked for my money back because it was outrageous i have overdraft protection if i owed money i understand paying extra on borrowed money but not if you dont pay the bill but After calling being told no, being told no at the branch I go to in my small town & closing my acount because they would not work with me. I messaged there facebook page. it's sad that it came to me closing the my my acount and leaving a disappointed message to get my money back but i am glad they fixed this in the end. I'm changing my 1 star too a 3. THANKS FOR DOING SOMTHING! :) even if I did have to jump up and down to be seen. This is my message and there response Me: So I was charged 32 dollors for an incificient funds 2 times =64$ and I have overdraft protection how can I get charged for being to poor? yall didnt even pay the payment. I wpuld get it if I over drafted and owed money but i didnt and you still felt the need to steal money from me. Money is tight in these hard times. When I complained you gave half of the money you took back. You still stole a half a days wage from me in an already unsure work environment. I have closed my account and am very disappointed. for someone that was supposed to protect my money you stole it from me and my animals mouths.... Good day. Them: Dorian, we completely agree with you. We have reopened your savings account and refunded the 2nd fee of $32.00. We’d appreciate a 2nd chance to prove to you we value your business.