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The Children's Place

Concord Mall, 4737 Concord Pike, Wilmington, DE 19803, USA

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Detailed Information

Place Types Clothing store
Address Concord Mall, 4737 Concord Pike, Wilmington, DE 19803, USA
Coordinate 39.8235836,-75.5436131
Website https://www.childrensplace.com/us/store/concordmall-de-wilmingt
Rating 2.4
Compound Code RFF4+CH Wilmington, DE, USA

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Reviews

Tiffany Yvonne (06/09/2020)

The Concord Mall has opened with some stores still closed. So they have a sign on the door saying “Do not pull on the door we are not open!” So....they couldn’t find a better way to say this...? Well, let me help it’s called a ‘Closed’ sign; just put it up.

Jennifer Tetlow (05/01/2019)

My daughter & I stood in line for about 15 minutes because there was a lady in front of us with lots of clothes, coupons and multiple purchases. No big deal- we waited patiently. The cashier asked another employee to come up and help us. That employee asked us and the people behind us if we were cash or charge. She then proceeded to move us to another line and helped the people BEHIND us! I was still willing to be patient, but after another five minutes of waiting - I realized we had been waiting for 20 minutes. We left our clothes on the shelf and left. I doubt the employees cared, but this kind of thing is exactly why Childrens Place is struggling. They need to fix customer service badly.

Wayne Bartron (09/13/2019)

It was packed and when i went there it took 15 min to leave becuse it is so small and the phong rang every 5 sec but i could tell that they were complants,and after that trip there i decided to order online but i had a question so i did what anyone would do.when i called the number you can call to ask a question or give feedback the phone said the number was invalid so,i tried again but it said the same thing if i could give it 0 stars i would .the staff were non helping so i will not be back there again UNLESS I HAVE TO! becuase i need something.

Isaiah Francis (08/28/2019)

Poor customer service. Called the customer line waited on hold multiple days for over an hour with no answer. Emailed, messaged and Facebook messaged without any response. They mailed a package without my sons shoes inside. Store employees and managers say there’s nothing they can do and there’s no customer service to speak to. I have shopped at children’s place for over 10 years and this is very bad service. I won’t be ordering online again.

Melanie Levin (03/03/2019)

This is my first negative online review ever. As the other customers have said, customer service is extremely lacking at this particular location. A new associate tonight didn't know how to make sure my order was applied to the rewards system. So my entire order (over $130) was finished and I received no rewards. When I asked for the manager, I expected her/him to be apologetic and quickly resolve the issue. Instead, she was extremely rude and inconsiderate and made excuses for the bad service. For the record, the manager was working tonight at 6:30 pm on March 2, 2019. If this is the manager training associates, I would see why you would continue to have customer service issues. My daughter left disappointed without any of the school clothes she needed.

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