Martin Honda Service

Charged us for service that wasn’t done, with picture proof. Got a poor excuse of an apology, citing that the tech was “newer.”nnThe service manager was only willing to give us a credit towards the same service in the future, or to do that service. I had spoken my concern that the rest of the service that was covered has no way of being documented if it was done, and I respectfully ask that it when done again to insure accuracy and they denied it. Something my Subaru service guys and gal would NEVER stand for and would rectify immediately.nnWill never recommend them, nor return.nn*Update*nnI was indeed contacted by a service manager who apologized for the lack of concern and action taken the first time. However, it’s a shame that such a legitimately simple fix took a bad review for them to do anything about. I offered the simple fix which this gentleman agreed should’ve been the first and only option at the time and they refused. At least until they received a negative review. This is what happens when you’re reactive, not proactive, with your customer service. Think of it like getting a wrong order at a place like McDonald’s versus Chik-Fil-a. Again, sad to see that it took a negative review for the same result that should’ve been given to a customer for their mistake the first time.

Coronavirus protective measures at Martin Honda Service are sketchy at best, I had hours to watch the lack of social distancing, improper or no use of masks while employees spoke with customers and drove their cars. Although I had an early appointment, my car was put on hold for hours, waiting until a mechanic was available. No attempt was made to contact me to reschedule so I could wait safely at home. Foolishly, I thought my car was being worked on and would be ready soon. While transportation was provided to those who wanted to wait at home, there was no way to get a ride back when work was completed.nnThe outdoor waiting area is hot, loud, and dangerous. Metal folding chairs set up in a few parking spaces in a dead-end between two long buildings of service bays. The narrow lane between is supposed to be one-way but it really isn't. It's a demolition derby of customers, employees, deliveries, and a lunch truck all jockeying for position with varying skill and confusion. Convenient for service advisors and uncomfortable and risky for customers.nnYou don't want to know about the sanitary arrangements: one toilet in a mens room for all of the waiting customers. Cars are wiped down after service but then a valet will often drive the car again to park in a new location and fail to wipe it down. All in all, an epic fail.nnFor many reasons this was the worst customer experience I have had in my long association with Martin dealerships and service. I feel as if I was needlessly put at risk, ignored, stressed, overcharged, and dismissed. If you must go, wait until the pandemic is over because Martin is Not Delivering right now.

Do NOT go here. The service center is not practicing social distancing and is putting its customers at risk. I had to take my car in and I called ahead to make sure that I could drop off my card without any contact, and they said I could. When I arrived, they told me that I had to bring my car into the garage (which was filled with people, some of whom were not wearing masks), and talk to the intake person. I asked if I could call them with the information they needed so I could avoid contact and they refused. The person who took our information walked RIGHT UP to my husband, despite his and my repeated requests that he step back. These people are recklessly endangering their customers.

They were curious and on top of service I needed.

Outstanding customer satisfaction regarding both the sales and maintenance departments.