Porter Hyundai

I recently had a difficult experience at the Hyundai service center and the manager, Mike went above and beyond to make it up to me. He called and emailed me to follow up on my concerns. I really appreciate that Mike took the time out of his day to contact me. I want to continue servicing my vehicle at Porter and working with people like Mike will ensure that I remain a customer. Thank you to Mike for your time and generously fixing the issue.

I purchased my car about 5 months ago Crissy was amazing!! I started my car search at a different Hyundai location, and they gave me a quote that was insanely overpriced. I was told by friends to go to porter Hyundai, and to contact Crissy. She was not only incredibly kind and helpful, but she gave me a price I felt totally comfortable with on the same car as the previous dealership! Not only do I love my car even more every day, but I truly appreciate the time and effort from Crissy.

I set up an appointment for 27 August 805 am. The vehicle was dropped off the night before. It was explained to the intake person that four dash lights were on to include the check engine light and ABS. The next day Hyundai had the vehicle from 8 am till 3:30 pm to do an engine check to retrieve engine codes and a recall action. I called twice to check on the vehicle. Each time I called I spoke to three customer service reps that asked me about 5 questions before they patched me through to the mechanic. The customer reps had no idea what car was on their lot for service or what was in the garage and they had no idea or were too lazy or maybe not trained well to retrieve the information from their data base.nI was advised that a tire sensor and an ABS Sensor needed to be replaced , cost $1000. HYUNDAI PORTER WAS GOING TO CHARGE ME $174.00 for a tire sensor that I purchased for $93. HYUNDAI PORTER WAS GOING TO CHARGE ME $411 for an ABS Speed Sensor that I purchased, online from an authorized genuine parts dealer for $139. 00. Labor was being charged at $412. I declined the work. Was charge $139 for diagnostics and when my wife asked for the document which listed the parts THEY REFUSED TO GIVE HER THE DOCUMENT WHICH SHE PAID $139 for!!!!! I went to the dealership, spoke to the Service Manager. Related all of this to him and he was willing to reduce the labor due to my troubles here today. In the end too much in the way of poor character work ethic, lying, laziness, lack of customer service occurred for me to go back here. If your car is under warranty then you are covered. If not - GO HERE AT YOUR OWN RISK. Probably the worst experience I have had with an auto shop. Retired military 35 years, retired Police Officer. These people do not care.

This is literally one of the worst places to go to service your car. They pick and choose when to pick up your calls, the service area. They do not work in a timely fashion. Make up frivolous reasons as to why they pick up one number but not the other and they do not return voice mails. Literally so dissatisfied! And the customer service is trash. BUT there technicians are very amazing people and work really hard. Meanwhile the people inside have terrible attitudes and a lackadaisical.

No pressure, very friendly sales team!nnBasically we worked with Wayne Spearman and Walid Karam. Wayne had no problem bringing me car after car to try and test drive, even though I was clearly shopping for a lower budget vehicle. I felt like he got us a price that was very fair. Then he did a wonderful job of explaining all the features of the car. One final thing to note: he worked with us a total of 2 1/2 hours after closing time! Walid did an excellent job-again after hours-explaining the terms of finance and offers available with that.