U-Haul Moving & Storage of Wilmington

Very easy transaction. I rented a '10 box truck from this location this week and was very satisfied with my service and the vehicle. I highly recommend this place.

Never using U-Haul again after my experience here. Picked up a truck back in early April to move. Checked the back and everything looked fine just some plastic moving scraps on the floor. Brought it back to my place and started loading. When I move the plastic scraps I end up finding human FECAL matter under it! I call the store and they say there are no trucks in my size or larger to replace it with currently. I call their corporate customer service to see if there is any partial refund I can receive for having to clean human poop out of their truck during a pandemic. The rep says they must submit a request to see. The request is submitted and I get notice days later that I am issued a 15% refund in UHAUL credit?? Why would I ever use UHaul again in the first place if you are only giving 15% back...? I call and complain again. Turns out first rep recorded my complaint wrong saying I described the incident as being outside of the truck. New rep submits a new ticket. Days later I get notice I am refunded the same amount but just back to my account instead of as a credit. Still unpleased, I call a third time to make sure the rep fully understands and records the health issues that could have been caused and overall how disgusting such a situation is from a well known provider. New request is submitted, same amount of compensation is given. 15% is basically a coupon and quite a small amount for them to save on this single instance. If they had refunded more for the inconvenience I would have been more understanding and continued to use their service for the possible hundreds to thousands of dollars I will have to invest in moving in the future. Instead, I will avoid them at all costs from now on and have a story to tell others on why not to use UHaul.

Got 3 propane tanks fill for about $30. Fast and friendly service.

Took off the equipment from my reservation without asking. Didn’t know until I reached the location. With a truck without dolly I lost 2 hours and had to postpone the move.

We have rented trucks here for four moves. Great customer service! Will always choose this location for all our moving needs.