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Quick Lane at Bayshore Ford Truck Sales

4003 N Dupont Hwy, New Castle, DE 19720, USA
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Quick Lane at Bayshore Ford Truck Sales
Reviews
Joani DiCampli (06/29/2020)
I pulled in Quick Lane on Friday afternoon at 3:10 PM as my car was making a loud grinding noise and expressed my concern about it as I was nervous to drive all the way to Rehoboth. The Gentleman at the desk said they were closing shop and no time to look. I was nervous and said I'm not comfortable driving all the way home and he said it was probably the bearings. He did not offer to look at as he was in a hurry to get out at 3:10PM ? I asked him where I could go and he said Pep Boys - I drove out and the car was even louder and thank God up the street to the left was MIDAS - I explained the same thing to them and Mark said you are not going anywhere until we check to make sure you get home safe. He then got Ernie to test drive with me and we pulled out and he pulled right back in and said this is serious. My wheel was about to fall off and I would of never made it home safely. I can't thank MIDAS enough for fixing my car and getting me home safe - I wish all customer service was like Midas
Kati McLaughlin (10/23/2019)
Highly recommend. Staff are helpful, honest, and never overcharge. They'll often investigate issues at no cost and provide honest feedback. When getting an oil change, get The Works package to save a lot of money/get extra service (fluid top off & thorough inspection). Call ahead of when you plan to go in if you need a special type of oil or part so they can have it in stock for you. It's walk-in only but I've never had to wait very long. Will keep coming back.
Mark Alexander (02/18/2020)
Pretty frustrating when you have to drive all the way back because they didn’t reset tire pressure sensors after rotating tires. Then the lady at the counter tells you you will have to wait 11/2 hours for what they missed and would take all of three minutes to resolve without even pulling into a bay!
James Finner (12/14/2019)
The staff is ok until you walk out the door and then they talk about you to other staff and other customers.
mark constantine (12/14/2018)
They were great. Took really good care of me and my vehicle. Fast, easy and great service.
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