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Union Park Buick GMC

Sales at 1800 Pennsylvania Ave Service & Parts at, 901 N Union St, Wilmington, DE 19806, USA

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Detailed Information

Place Types Car dealer
Address Sales at 1800 Pennsylvania Ave Service & Parts at, 901 N Union St, Wilmington, DE 19806, USA
Coordinate 39.7550964,-75.5661087
Website https://www.unionparkbuickgmc.com/?utm_source=google&utm_medium
Rating 4.1
Compound Code QC4M+2H Wilmington, DE, USA

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Reviews

Britt Britt (09/24/2020)

A bit pricey but I guess that come with owning a Buick, I’m not sure, this is my first Buick, I’ve always had Honda’s and Acura’s. But the service was excellent I have no complaints about anyone. Every person I talked to was very pleasant, patient, and understanding. Thank you all at Union Park Buick.nAlso I know this is Buick but I want to also give a big thanks to Union Park Honda. The lady’s over there were just a great as Buick. My 18 has her first car and it’s a Honda and the lady’s there help guide her and worked with her so good. I want to thank all of Union Park. You all just gain two new and forever customers!

Michelle Margules (08/19/2020)

Prior to this visit, my experience with service was not at all good. There was too long a wait for appointments, I waited for months for a part and then, when it arrived, I was not called and the part went to another customer, etc., etc. This time was different. Dwane was my service tech. He was helpful, proactive, and did a great job. Before this visit, in utter frustration with Diver service, I took my car to Diver Chevrolet for oil change and the routine 10,000 check up. I will give Union Park another chance. My one probably unsolvable issue is that your waiting area for GMC customers consists of 2-3 chairs and no space. How second class I felt compared to the spacious waiting rooms for other customers. Waiting in such a confined area is certainly not an option for these days when social distancing is important.

Charles Decker (12/02/2020)

My experience at Union Park GMC on 12-1-20 was not a good one. I gave the sale guy my registration for my appraisal and when he came back with the number it was extremely low(7500 lower then what it was worth). After questioning the sales man about how they got that number he left and went back to his manager. After about 5-10 minutes he came back and said they typed in the wrong year for my car( dont know how they did that when my vin number brings up all of my options and year). The point is if I didn't know how much my car was worth then they would of never said they put the wrong year in and gave me the extra 7500. This is the type of things dealerships do that give them a bad name. If you go to this dealership know what your car is worth and what you are buying. Beware!!!!!!!

Gina Schoenberg (09/25/2020)

We were so disappointed with this experience. When we dropped the vehicle off for a routine maintenance appointment, we asked for the right rear tire to be inspected since it was leaking. The service clerk said it would be done and that we would get a call if they could not repair the tire to discuss next steps. We get a call that the car is ready to pick up (voicemail). We go to pick it up and the tire issue was not addressed. We were merely told it was not repairable. We were surprised that the voicemail saying the car was ready for pick up did not let us know that the tire was not repaired. We then told the service clerk that we have a tire warranty from our dealer in Maryland, which was refused to be honored despite the fact that when we purchased the warranty we were told any Buick dealership will accept it. Moreover, no sticker was placed in the windshield indicating that the oil change was performed and listing the next time for service. We ended up taking the vehicle to a local repair shop that happily agreed to honor our warranty and has already received payment from the warranty provider (Dent Wizard). It is horrible that Union Park would not do the same. From start to finish our service was sloppy. The clerk checking us in was rude and clearly stressed out. I could never refer friends and family here.