Willis Ford

Have purchased numerous vehicles here over the decades, and the service department has been good and bad over the years. Currently it’s horrible, my brand new truck has been sitting there almost 3 weeks now, intermittent starting issue and has left me stranded unable to start. Things happen, but my truck has been sitting for over 2 weeks without being moved, they say it’s not doing it, I went to pick it up and it 2 weeks ago and it had the exact same issue not wanting to start. The dealership where I bought it is going to get it. At one point I was told they are swamped with work and unable to get to it, which may be true, to repeatedly be told there is nothing wrong with my truck is unacceptable, why would I make this issue up. This issue has definitely left me with I will never buy another vehicle there again, nor return for service. The take it where you bought it attitude is unacceptable. Just leaving it sit on your lot till I get frustrated enough to take it elsewhere shows how you really feel about your customers.nnUpdatenTruck was towed to winner ford, there is a tech service bulletin on that exact issue with my truck, it was a $43 relay. 3 weeks wasted waiting on Willis, but you guys got your wish and I took it elsewhere. The young lady customer service is very nice, you guys need to learn, I’m not an interruption to your business day, I’m the reason for it.

I found exactly what I was looking for with Willis Ford in Smyrna! Their staff is professional, friendly, and extremely knowledgeable. Frank was an exceptional sales representative and just an overall great guy. I felt comfortable with him and that's important when you have to make an important business decision.nnI've never had that experience in a dealership before. They have earned a repeat customer and someone who will absolutely refer everyone I can there. Top notch!nnI included a few pics (and ended up naming her Cleopatra ud83eudd23).

Prices are to high

Not your typical dealership (in a great way!). I needed to get my car serviced for recalls, and they were very hospitable! With a different make and dealership, I've dealt with recalls and while there was nothing wrong with their service in any way, it felt very much like a quick, impersonal business transaction. It really served to highlight for me the exceptional above and beyond service of Willis Ford. They made sure I didn't have any questions, alerted me quickly when it was going to take longer than expected (waiting on a part) and gave me flexible options. It was a very neighborly atmosphere, and she even brought my car around for me! It's worth noting that I bought my car from a personal sale and not a dealership, but didn't treat me any differently. Might be a little corny, but I'd say they treated me like I was a part of the Ford family. This dealership is a great representative of the brand!

I bought our fifth car from Mike Pullian this month and traded in our previous car. Mike did a great job as always and all of the people at Willis Ford treat us like family. I highly recommend Willis Ford to anyone looking for a new vehicle.