Firestone Complete Auto Care

The manager Adam is amazing. Great work and pays attention to details. If you want your car repaired correctly the 1st time give them a call. It's best to schedule your appointment online.

I set an appointment online that allowed me to select the dropoff time and the requested pick up time. I selected an 830 drop off time with a request for morning pickup. It states in the email that is sent out that someone from the store will reach out if the appointment can not be met. I never received a call. I reached out to the store the day prior to confirm that they received the appointment request they state they did. Today, I drop I go to drop the car off. The gentleman behind the desk confirms my name and appointment. He then asks when I would like the car completed. I requested morning pick up but can flexible and can wait till 2pm. I have to leave for work at 3pm which is why I prefer using Firestone with their ease online scheduling. He then quickly denies me stating. “Look in the parking lot and see all the cars I have to get to today. It’s going to be at least till 5pm when your car can be completed.” This is for an oil change. AN OIL CHANGE. I didn’t tell them to confirm an appointment with me that they cannot uphold. I didn’t tell them to overbook themselves. I asked the gentleman why didn’t their store call me to apologize that they can no longer meet the expectations of the appointment confirmed. He stated “that’s not my job”. Very unprofessional store. I’ve used Firestone stores in VA and NC and never had issues. But this store, I’ve lost a lot of respect today for the values Firestone chooses to say they stand for. I will be looking elsewhere in the area for a company that appreciates their customers.

I just want to say that Adam gave excellent customer service with my visit today! I was just driving through on my way down to ocean city when I got turned around and starting having car trouble. I stopped in to get some advice and he checked my car out and made light of the situation and helped me as best as he could, explaining things perfectly clear and gave us some good laughs too!

They changed the oil in my car before I bought it from the dealership. When time came for it to be changed again I opted to do it myself. The plug was put in so tight that I had to go buy a bolt extractor to get it out and replace it, the filter was the complete wrong one not even the same size, and the oil weight was wrong (confirmed by a flag on the pcm at another dealer) Not the first time we've had issues with this place.

I made an appointment to drop my truck off on Monday night for an appointment Tuesday morning. I called at 4:30 pm on Tuesday and my truck hadn’t been touched and there was ZERO communication with me on it. I understand being busy and manning being low.....but, tell me that WHEN I make the appointment or call me at some point during the day. I don’t want to hear your excuses when you’ve had my vehicle for 24 hours and you have walk-ins being serviced while my vehicle waits. Isn’t being prioritized the REASON you make an appointment??? Never again will I use this location and I definitely won't be recommending anyone go there.