Winner Dover Auto Body Shop

Only went for an estimate and insurance declared a total loss, but service was prompt and professional.

Confusion in communication. I also had to go back because the mirror fell off the car after they fixed the door damage.

Poor customer service and body work. I felt some what discriminated against. They don't return phone calls when you leave messages. It took almost a month for them to repair my car. My car is still not fully repaired. Had my bumper replaced and they didn't put it back on straight. I will never take my car to this place again for repairs.

Unsatisfactory customer service on so many levels. Did not keep me informed of progress with additional repair estimates given in untimely manner without a reason. Delays. Associates are untruthful. When requesting repair documents...documents arrived 8 days late. I do not recommend this dealerships body shop. Please avoid !! If this is GEICOs preferred body shop...i need to find another insurance company. I am one unhappy customer.

I’ve had my car repaired here twice, each time after a fender bender. The work was okay but they could have done a better job. The most recent time I had it fixed I went to pick up my car and they tried to charge me without showing me my car first. What kind of shop does that? I insisted on seeing it and there was this huge white line across once side of my car. I rubbed it and it rubbed off, it was like sticky adhesive. I didn’t think anything of it. I finally got around to rubbing it completely off today and there was a huge scratch underneath. These people scratched my car and didn’t tell me. The inside of my car was also filled with metal dust because they had to take off a panel and smooth out a dent, filling my car with toxic metal dust that was sanded off. They couldn’t have cleaned it up? The mechanics who work here are bad and lazy.nnBesides the shoddy workmanship, the extremely overweight women in the lobby are clearly miserable with their lives and jobs and they take it out on their customers. They’re hard to look at enough as it is but with the constant scowls on their faces they make it even harder. They’re so rude and simply speaking to them ruined my whole day because of how nasty they are. If you don’t like your job then find a new one, don’t be lazy at it and take out your misery on customers.nnOverall, I wouldn’t recommend this place to anyone. Find a body shop that actually cares about your car and won’t scratch it.