Hertrich Chevrolet of Dover

Caitlin Dryden is a FANTASTIC customer service representative. I brought my car in for repair and she made the experience flawless. She is very knowledgeable about second party payments which was my concern. she kept me up to date on everything that was taking place and she made sure I understood what was going to happen before I left the dealership.nnAbove all that, on the day I came to pick up my car, which was the day she promised, it was raining I could see my car a few feet outside the bay, she offered to go out into the rain and bring my car to me so I could stay dry....NOW THAT IS WHAT MAKING AND KEEPING CUSTOMERS IS ALL ABOUT! Thank you Caitlin.nnLesterJames

This place has good customer service I loved every minute of it from the staring to the end of our process on purchasing our new 2020 Chevrolet Traverse RS like they say 3rd time is a charmed no doubt my husband and I have been to two other different Chevrolet and the service does not compare to the one Will Sheppard gave us. Very humble, patience and very professional. If you are looking for a new or used car don’t hesitate to ask for Will Sheppard he will walk you through the entire process. Thank you Will. We love our SUV so much. Thank you for your help. Go see Will Sheppard !!!!!! You won’t regret it.!

My car broke down I had it towed to them and I calmed the next day and they said they couldn’t get to it till Wednesday as I didn’t make an appointment. Duh! The car broke down. They charged 419.00 for an ignition module a 45.00 part they charged 124.00 for and then all kinds of charges. Money hungry doesn’t even begin to describe this place. Absolutely deplorable. They don’t care either which makes it worse.

Brett helped us feel at ease when purchasing our new car. He made us feel comfortable...

James from Hertrich Chevrolet in Dover sold me my 2015 Chrysler 200. We went for a test drive and everything went great. We worked out a price witch helped me out a lot. I would definitely recommend this dealership to other people. They even put extra gas in the car before I took it off the lot. Much appreciated.