Perry Aire Services, Inc.

I’ve been a Perry Aire customer for 3 years and have been happy with all the technicians that have been sent out, but Brad is top notch! He was super personable, knowledgeable, honest and offered great advice! He also kept me in the loop on his ETA with calls and texts, which was super helpful and allowed me to run errands close by while waiting for him to arrive. I will absolutely by name request Brad for any servicing or work that needs to be done in the future! Thanks so much Brad!!

I have lived in Fairlington Villages for over 20 years. In that time, I have used every HVAC company in town. From the ones who advertise on TV, to the operation that used to be housed in the complex. Perry Aire is, without question, the best of the bunch. Moh came to access the problem. He was friendly, clear, helpful, and honest. Brad came to do the repairs. The fist time Brad came, he did the five hour repair in the pouring rain. He had to then do one small thing to the unit inside the house, but he asked if he could come back because he was soaked and didn't want to mess up our house. The air conditioning was working fine and the last thing he had to do was not going to stop the air. He then came back and finished the job wonderfully. Susan who answers the phone is also a gem and a great professional. She was willing and able to work with my busy schedule. I will always use Perry Aire.

We recently had Perry Air perform routine maintenance on our HVAC system; they found nothing wrong and charged $338.50 for it after misleading us with a lower price. They charge a $150 “dispatch” fee which we were lead to believe was simply a minimum that would be added to if labor exceeded that charge. Nope, they just charge you that fee on top of hourly rates, even if they hardly do anything. We called today and tried to explain our dismay but to no end. Go elsewhere, it’ll be cheaper and hopefully less misleading. The tech was super friendly though, so if you don’t care about cost, go for it I guess. UPDATE: Changed my 2 star rating to 3, because after leaving this review, they saw it and refunded a portion of the dispatch fee. They do seem to care about customer service/reviews.

I hired them to fix my disconnected ducts with gaps between the ducts and registers. They up-sold me a dynamic air filter for $1000. They made a work order for me which did not include fixing ducts and registered. I asked them to add it to the work order and they said no need they will take care of it. They came to my house 5 times. One of those times their worker insisted that I pay and that the work was complete. I was not home to check. I paid. When I got home the work wasn't done. In fact he had un-done the work the previous worker did. Now I paid more than $3000 and I still have ducts that are disconnected and registers that can't be screwed into the wall, because there are no screw holes for them. They refuse to complete the work because they say the work on the work order is complete. First of all, it's not complete, because the dynamic air filter is not working. Second of all, what about the job I hired them for? That's not done.nnThis is a photo of the vent from today. Notice it's taped on.

This review is for HVAC Service Technician Nelson - who has serviced my home multiple times over the past few years and who is a real master of his trade. Nelson is confident, calm and happy to explain everything he's doing, in easy to understand language to curious homeowners like me. There are never any surprises with Nelson because he's an expert at his trade and nothing stumps him. This is tremendously valuable - and not the same with every tech and every company. I hope to have Nelson back next time we need an HVAC check-up.