Firehouse Subs Fayetteville West

Went there Saturday evening and got a couple sandwiches which were made wrong, not the way I ordered but didn't know this until I got home. Called the store and was told to bring them back and they would take care of it, I was already home and not going back out and told them I would bring it back tomorrow and they said fine as long as I bring the wrong order back. Went back Sunday with the receipt and the sandwich and they refused to do anything to correct their mistake. $12 for a sandwich and they act like its my fault that they screwed up my order and refused to make it right even with the receipt and the sandwich. Never going back.

10/10 would not recommend going. During the days the two female managers are rude to everyone and act as if it's a burden to talk to any one other than each other. I hate going here because of the tension they give off to customers and to their employees. And at night time they're always understaffed. They do a good job for the most part but 2 or 3 people at night with a ton of orders is ridiculous. I have worked in the food industry for years and I know the common sense of respect goes a long way and it's pointless to over staff during the day and understaff at night. Night time gets more customers.

Great food. Slow service everytime. They never get in a rush

I ordered two large sandwiches today around 11:30. When she handed over the bag they said ‘here’s your large and medium sandwich’. Upon vocalizing that I had ordered two larges the woman said ‘um no. no you didn’t’. Very unprofessional. I ended up leaving with the wrong sized sandwich due to lack of attention. I’ll have to frequent the firehouse on joyce, because i have never had any problems there. They’ve even gotten my order wrong on Joyce and would make me a new sandwich (as they should).

Horrible recent experience with this location and will not go back or suggest to any of my friends or family. Ordered sandwiches for my family over the phone, called back to confirm the order simply because I didn't feel like they got it right. Got to the store and confirmed the order once again. All 3 sandwiches were the complete opposite of what was ordered. There was obvious tension in the store between employees-nobody was friendly. Called back after we got home and opened our sandwiches and spoke with manager on duty, Christopher, and he said he would replace all 3 sandwiches at a later time. Called today to replace those sandwiches and was told they would have to review camera footage to confirm the mess up and get back with me. Still haven't heard a word. Horrible customer service.