Copart - Fayetteville

Great staff the ladys that work the front desk always friendly and the yard staff always in a great mood and go extra mile. Luv the staff.

Trying to look at vehicles here is tough. Times change often when you can preview vehicles. The manager tells me they are under staffed so I can only preview Monday Tuesday and half a day Wednesday. I have been buying from copart for 20 years, they keep making it harder to buy here which pushes prices down.nWish this problem was fixed. Crashed toys are next to the gate and I still can't look, not good business.

I have been attempting to call them after a lot I won and paid for was unable to be delivered by the shipping company due to the ongoing pandemic. They continue to add storage fees now which at this point are more than I paid for the lot and since I can’t get a hold of this specific yard even after several voicemail messages I’ve left and I’ve even talked to the main office and all they told me was that they couldn’t assist me and that I’d have to contact them. This has been a horrible experience and I’m out 1100 bucks right now and I’m not getting any assistance I’m hoping that maybe this review will get their attention to help me. I work with the USCG and have a limited time frame during this pandemic especially when I’m duty and would appreciate a call back and resolution where I’m not paying for something I’m unable to get member I’d 394473

I recently purchased a car at this location and I had a few questions. I emailed the general manager Jeremy and I immediately got assistance, awesome experience and I feel he went above and beyond! I've purchased from multiple locations and so far it has been smooth sailing thanks to the great employees I've had contact with.nnUpdate 02/01/20 - I received the car, unfortunately it came with additional damage that occurred after the initial auction photographs were taken. The passenger door and fender need replacement now. I suspect another car got smashed into it while being moved inside the Copart lot. It's unfortunate but these things happen I suppose, out of 8 cars I've purchased from various Copart locations, this is my first time running into this type of issue, it is what it is. The manager of this location was very responsive when I brought the issue to him, unfortunately there isn't anything that can be done. This wouldn't stop me from purchasing another car from this specific location but I'd be a little more cautious since someone there is further damaging cars and not reporting it. When bidding on cars you take into account the visible issues and bid accordingly. You expect damage to the undercarriage due to the forks and other small issues but not something like this. An additional door and fender aren't a big deal over all but I expect better quality control on their behalf, even if it is dealing with salvage cars. I'm still lucky the additional damage wasn't worse. The 1 picture below shows how it was pictured for the auction and the 2 other pictures how it arrived.

If I could leave negative stars I most certainly would. I was trying to help a disabled client who was in an awful accident and sustained several broken ribs to get their scooter out of the vehicle that had been towed. The hospital had given the client a manual wheelchair but with being a disabled Veteran with broken ribs he could not manage to get around with the chair and desperately needed his scooter. I called the tow company and the woman was rude on the phone, stating that the van was parked in the mud and she had told the client that they could not get to his scooter which was in the van. Being that they literally own tow trucks I don't know what was so impossible about getting the scooter. Once our staff arrived to obtain the scooter the personel was extremely rude and hostile, constantly reminding them that they closed in 15 minutes and then made them sign several documents all the while telling them what time it was and rushing them, they even threatened to lock them in the gates!!!! I don't know about anyone else but being unwilling to help a disabled Veteran, even when they literally had to do nothing, our guys did all the work and heavy lifting, is inexcusable and down right Un-american. I will never recommend this company to any of our clients as they are mostly Veterans and all disabled. This company is by far one of the rudest I have ever encountered.