Crain Kia of Fort Smith

Dishonest to the core. I arrived looking to potentially purchase a new vehicle. After looking at the cars, I went inside to try to get the price of a few vehicles. Instead of just giving me the price, the salesman starts asking me for my information. I asked him what for and he said he needed to check some numbers. I inquired further and it turns out he was going to try to run a hard inquiry on my credit without my approval! After that, I asked for the prices again. The manager sat at his desk for a few minutes and handed the salesman a piece of paper with some numbers on it (keep in mind I'm asking for out the door price), the numbers look good but they don't have the car I'm wanting in stock. They wanted me to put a deposit down to hold the vehicle. After that, it turns out that the numbers they got me was the price difference on my trade in and NOT the actual out the door price (they lead me to believe this was the out the door price until the final moments). At that point, I got up and left. Another salesman mean mugged me as I was leaving, as though he wanted to assault me or something. He was also had a ton of tattoos (not that there's anything wrong with that but it seemed to not help his character in this case).nnThe original guy who was helping us seemed nice but the management seem to be a bunch of dishonest charlatans. I've never had such a bad experience buying a car. Would not recommend to anyone. Also, they do not keep the cars on the lot very clean.

I had an absolutely wonderful experience with these guys. I live in Little Rock and dealt with Ricky Nolan all over the phone and he was more than helpful on top of being kind and respectful. I can't recommend them enough.

I always buy my cars from Crain dealerships. I just got a 2020 Kia Optima and it was time for service. The service staff was very friendly. I literally witnessed rude customers being passive aggressive and snarky with the service people. They handled it so well and were so friendly. That takes a professional. The facility is clean and nobody was pushy trying to sell me things I really did not need. I will definitely be using Crain Kia for all my maintenance needs in the future. Great People!

This is the third vehicle we purchased from Crain KIA. This second vehicle had some issues and the Crain team went 125% to make it right! They made a difficult situation into a positive one, willingly and courteously. We are extremely grateful and pleased with our out come and just love our new vehicle! We would definitely purchase another vehicle there in the future. Do know with so many Crain dealerships selling many other makes and models that they have the ability to search their inventory for your exact dream vehicle all right there at Crain KIA of Fort Smith AR. So a BIG thank you to: Ricky Nolan, Robert London, and Jesse Young!!!

We highly recommend Ray! Him and the sales manager were great about going through and finding the vehicle we were looking for. If one wasn't the perfect fit, they would dig in to find the next one until they found one that was just right. Unfortunately we went with another SUV elsewhere, but it didn't have anything to do with Kia or Crain.