Bruce Chevrolet Service

Service department is exceptional. Very communicative they make sure you understand what needs to be done or what they recommend and never have I ever felt that they're pushing services that aren't needed. Just completed an oil change and I can't recommend them more highly.

I love Bruce Chevrolet.The staff are friendly and knowledgeable .I bought a car here and I would recommend to family.The salesman went out of his way to work a loan I could afford.

We got a beautiful red 2019 Equinox!!nElizabeth and Danny were wonderful and easy to work with!! Go and see them!!

I am extremely disappointed in what took place at Bruce Chevrolet. My husband and I live in Florence which is 3.5 hours away from the dealership. I originally called and spoke with a man named Joey about a Toyota Highlander I found on car gurus, but it was way out of our price range. He told me they had three more highlanders including one they had just gotten in that day. He said it was priced at $29,995. I told him that is still out of our price range and we are trying to keep it at $28,000. He said that was a budget they could work with. I told my husband about the highlander and he was very interested. I received a voice message later that day from Kyle stating if I had any questions to please give him a call. I called back the next day but both Joey And Kyle were unavailable so I left a message to have someone contact me as I did have more questions. I did suggest texting would be best for me as I work Monday - Friday. Travis did text me back and we had discussed the highlander in more detail. My parents live up in Beaverton so my dad went out to test drive the vehicle. They originally showed the him the wrong highlander (same year, same color) but when my dad verified the VIN it was the wrong one. The guy found the correct vehicle and my dad looked it over and was pleased, but he was unable to do a test drive as they could not locate the key. My dad drove back the next day (another hour there and back) and did a test drive. My husband and I spoke with Travis on the phone that evening and everything seemed to be falling into place. The vehicle was going through detailing and inspection that day and it wasn’t quite finished. Travis said if it didn’t finish tomorrow while my husband was there, he would personally drive it down to Florence for us. We ended the call but realized we didn’t get to talk price so we called Travis back and I informed him that Joey said the vehicle was listed for $29,995 but our budget was $28,000 and that I was told you guys could work with that. Travis said it is hard to talk price specifics over the phone. My husband then said that he doesn’t want to make the 3.5 hour drive one way if that won’t work and asked if he should still come up. Travis said yes definitely still come up. My husband left Florence at 6 am the following morning as he wanted to be there when they opened. He did the test drive and once they sat down to sign papers the highlander was now $36,995. They did try to negotiate the price but would only drop 2k. Which was still way out of our budget and almost 7 grand more than we were told originally. My husband left without the new highlander. Needless to say, we will Never be doing business with Bruce Chevrolet again as this was a huge mistake on their part and an entire day wasted for my husband. He drove 7 hours round trip to find out they lied to us about the price and were not able to work with our budget.

Great service department. Friendly and knowledgeable staff.