Legacy Ford

Recently bought a 2013 Jeep from Legacy Ford. The sales team was very professional very friendly and very helpful however I was told I would have two months with no payments due and before my two months is even up I started getting collections calls from the financing company wondering where their money was well upon further examination the wrong date was put on our contract giving us only one month of no payments. My fault for not looking closer at the paperwork, but I took them at their word and am now paying for it unfortunately.

While heading out on a short vacation into Hells Canyon the check engine light on my F150 came on. I dropped the truck off late on Sunday and the folks at Legacy diagnosed and repaired the issue quickly and efficiently! Great people! Outstanding customer service! Thank you!

The service center is awesome!!! We were traveling through, thousands of miles from home, and our service engine light came on. I had an auto parts store scan for the code, contacted my normal dealer, and they recommended going to the nearest dealer available based on the code, and not to drive any further than absolutely necessary, or risk damage. I went to Legacy Ford and they got us fixed up the same day. What struck me most was how awesome the counter service team was. I’ve had a lot of experience with many different service teams across many different brands and I don’t think I’ve ever experienced a service like this. Usually, the people at the counter seem to not have time, and are grumpy. This team was responsive and they were having a great time. Special shout out to Mike. The positive attitude he brings was contagious to everyone in the service center.

Service department has been great but I've only been in for oil changes because I was supposed to get some free ones with my purchase which didn't happen. I bought my F-150 paid cash, no payments almost $11k and in less than 2 months it started having mechanical problems. Turns out those problems were the reason the last owner traded it in and it had had those problems long before I bought it. Called and emailed and was told to bring it in (when I had already told them it wasn't running and I was half an hour away) and they would take a look at it at my cost but that was the best they could do. I was very impressed with how accommodating they were during the sales process and I had even sent friends and family to them which got them 3 more cars off their lot. But once my truck was off their lot and my money was in their pocket the amazing customer service was out the door, UNLESS I could manage to get the thing to get there for an oil change then that great customer service was back ud83dude09. I was able to get it fixed after a couple thousand $$ and almost a year of not having a reliable vehicle. I'd say if you're into gambling, Legacy is the place for you!

Service Dept was top notch!