Smart Chrysler Dodge Jeep Ram

This is vehicle #7 in a 10 year span we've purchased from Smart. Definitely our go-to dealer. They've always given us the best deal possible to meet our needs & provided great after service as well. Smart is our first & last stop.

Worst ever. Sold me a 2019 F150 as new with 8k miles on it. Factory catalytic converters had beer removed and replaced with cheap ones. Engine light came on 1k after purchase, took it to local ford and they informed me of the issue and quoted me 2200 to replace faulty and aftermarket cat converters. Called Smart Dodge and they said they didn't know because they were a Dodge dealership. Total con artists. Thought salesman had earned my business for life but If you're getting a good deal there is a reason, and unfortunately its not because the dealership is honest. 3 months later I'm still waiting for the coward of a service manager to call me. No integrity at this dealership...be advised.

Not a good experience with this dealer. I bought a 2013 f 150 an within 3 days started having problems with the truck. 4 months later have spent a $1000.00 to get the truck right. I bought the truck knowing it was as is. Tried to call an talk to manager but he was out. Left my number an he never called me back. Not a good way to run a business. Will never buy from them again.

Worst experience I have ever had in 40+ years of purchasing cars and trucks!n- Sales manager was unfriendly when he test drove my truck to evaluate trade in.n- Dealer did not provide drive out tags but moved my old plate over to new truck - which is illegal.n- Finance manager (Capp) was unfriendly and not helpful. I had 2 cashiers checks totaling more than agreed upon price. He told me he could not get a check cut for difference due to all management taking early lunch and then going to play golf. He said check would be mailed the next week. I waited 3 weeks and followed up. He said he would check and see where refund was. I asked him to call me back and give me an update. He said - you really want me to call you back? I said yes. Of course he never called and I did not get the refund until I called the next week and spoke to GM. He is not good with math and failed to credit the $500 down payment I provided via phone to hold the truck.n- Title never arrived so I had to call and request expediting so I can register truck.n- Amy in title dept sent me a letter and a faux title. I took this to DMV and they advised without real title I cannot register truck.n- I called to speak to Amy and found she no longer works there. Cassidy told me she would overnight the title and email me the overnight tracking number for follow up. 1 week later I called back and she had never sent it as “they were short handed and did not get around to sending.” Said she would overnight that day. I never got an email and to no ones surprise - the title did not arrive the next day either.n- I called the next day and spoke with the best employee they have Mark in finance and he requested the check be cut and mailed. I called him back to see if he could help with obtaining title and he said they weee backed up. He said he would call Cassidy and he did. She called me the next day and said that title would be overnighted and she would email tracking number. Never got the email but finally got the title 45 days after purchasing truck.n- Do yourself a favor. Find a dealership that hires and trains their employees!

No customer service, they just looked at me through the door like I had coronavirus or something. Was browsing for an hour. Three guys just stared me down