CVS

They have always been kind and helpful to me.

Drop off prescriptions that dr didn’t call in. Tell you it will be an hour. Go back in an hour. It’s going to be another hour. Wound up being almost 3 hours. Hello CVS. People are sick and have already spent hours in a doctors office. It shouldn’t take 3 hours just to get your prescriptions. You guys stand around and talk and constantly go on break. You have no consideration at all for your patients. Completely unacceptable. Didn’t think anyone could be worse than Walgreens but you certainly can. Shame on you.

***DO NOT USE THIS PHARMACY***nnI switched to CVS approximately 3 years ago. Thankfully my family and I do not require many prescriptions, but every experience from this location has been a hassle. Today was the final straw.nnMy daughter's doctor sent a prescription for antibiotics at 2:00 pm on Monday to treat a sinus infection. A few hours later I checked to see if anything was ready for pickup and it wasn't, so I waited for the text notification. I realized after the pharmacy had closed that I never received a notification that it was ready. The next day (Tuesday) at 8:02 am, I called and spoke with someone in the pharmacy and they said it was ready and confirmed my phone number and text notifications were turned on. At 9:05 am, I received a text stating it was ready for pickup. I was at work, so it was about 4:15 pm before I made it CVS. Expecting it to be ready and having my kids in the vehicle, I went to the drive thru. There was no one in the drive thru, so I was immediately at the window. After a few seconds, someone said they would be with me over the intercom. 5 minutes later they come to the window. I tell them the necessary info for the pickup and hand her my debit card because I know there's a copay. Well over 5 minutes later she comes back and says she is getting it, hands me something to sign and tells me it was $5. I sign it and return it and she gives me my card and says the pharmacist is mixing the prescription!!!!!! Only after I inquired 16 HOURS after they received it did they acknowledge it and at which point LIED to me both by phone and text that it was ready only to not even attempt to fill until I got there. I could give a list of other equally bad experiences, but this one took the cake. I filed a complaint with corporate and have learned my lesson with these big pharmacy chains. Take my word for it..... DO NOT USE THIS PHARMACY

I only use CVS Pharmacy, because my insurance requires it for refills. I would use ANY other pharmacy if it weren’t for that. The people are usually nice, but there is always a problem with getting my prescriptions filled with every single visit. With this visit, I’ve been waiting 4 hours on my prescriptions, only to be told they won’t be ready until tomorrow. Apparently they are waiting on insurance approval. I have had this prescription filled many times and have never had to wait for insurance approval. City Drug in Paragould is by far the best place to fill prescriptions. When mine do not have a refill, that is where I go. From drop off, to pick up, I have never waited more than 10 minutes there. Why can City Drug be that efficient and CVS have so much trouble?

I would have given them a zero if I could. Do not use this pharmacy. We have been using it for my husbands meds for about a year now and have had problems Everytime we Are there. This last time they shorted his potassium caps and was told they dont know how many capsules they put in there! What? That's right they have no proof of what they did and he would have to wait 2 weeks to get it filled when it will go thru insurance. Also they do ignore you when you are waiting in line and it doesn't matter if you are the only one in the store.