Motorsports Authority

A huge shout out to Aaron Runyan. No hassle, no pressure. Has made me a very happy lady. Great customer service. Detail shop did am amazing job.

Thank y'all so much for doing my truck so much better. Defiently recommend. Guys were very helpful had 1 little bubble in the driver side I let them know he came out removed the bubble. Windows look AWESOME. ❤

We had a side by side wrapped... they didn’t tighten any of the screws on one side where they couldn’t fold the wrap they just patched it together with pieces and also left off the dry storage box completely and I had to go back to the shop to get it... not to mention some screws missing... the price was reasonable but they told us they lost money on the job but I can send pictures of the “patchwork” would definitely not use again!

Purchased a 2020 Sonata off the showroom floor that had the blacked-out package and other accessories added by Motorsport Authority at Crain Hyundai in Conway. Also, purchased the ceramic tint for the front windshield installed by Motorsport Authority. The initial installation of ceramic tint was marred and required removal and reinstalling. The initial blackout started to unravel within 30 days aftet the purchase of my new vehicle and required getting corporate involved to address the issues surrounding the aftermarket tires and the blackout package. Motorsport Authority repaired the blackout package and I returned the vehicle the same day for a reinstall. Approximately two weeks after the final repairs, the blackout package is unraveling again and Rob from Motorsport Authority is ignoring my text message.nnThe company will not stand behind their work nor provide warranty coverage for their products. My advice is have your aftermarket work done by professionals.

I've gone here a couple times and they make an effort to provide good service. Pricing is also fair. Sometimes it's difficult to get a hold of them but they are probably there.. just keep calling.nnHowever, there are occasional issues...nnI've had high flow cats and a catback installed as well as a cold air intake.nnOne or two of the issues would have been fine, but when they pile up it becomes a larger issue.nnThe first install I had I left the car there almost the entire day before being contacted and told they haven't started because they got stuck on another install.nnThey also offer a loaner vehicle as they're owned by Crain Hyundai, or a drop-off/pick-up if no loaner is available. It's common to not have one available. If I was told I have to arrange my own ride I would do that but when I'm told otherwise I expect whatever I'm told.nnI don't think it's directly MSA's fault, though. I think Hyundai should allocate a certain amount of loaners to MSA. The good news is that they recently obtained 15 cars, from what I heard. Maybe this will allow for them to have them more often.nnOnce I had been dropped off and once they were done they never really contacted me. I called and they told me they were putting the bumper on as we speak. I think they should have called before they even started putting the bumper on so I can get picked up. Turns outs they no longer do pick-ups past 4. However, they arranged one anyway by just taking a Hyundai off the lot and getting it done.nnNothing wrong with the catback and high flow cats install other than a few smudges here and there I wiped clean. Not a big deal.nnThe intake install had numerous issues. When I arrived they didn't have my radiator cover bolted down and I pointed it out and it was immediately tightened -- again, no big deal.nnThey broke a screw head off in my MAF sensor and didn't bother replacing it. They didn't align the couplers evenly so it looked a little weird. I also had a CEL and code about the passenger throttle actuator control. The Stillen Gen3 has been installed on countless 370z and G37s and doesn't have this issue. They did allow me to come by and have the screw fixed as well as the couplers but said they won't be able to fix the code. During the time of this install my custom grille was also loosened at the top. I found out later that it was missing a screw on the top, for some reason. When I installed it, the screw was there and the grille was flush and stable. I added a screw once again to resolve the issue myself.nnThere was also a minor scratch on the driver side intake (I paid to have it powder coated before bringing it to them) but it was not too bad and it was real close to the front of the vehicle so I didn't make a fuss about it. However, when I came back to have the screw they broke off replaced and couplers aligned, they scratched up the passenger side intake a decent amount. That's unacceptable to me.nnThey are always good people in communication and will take the time to listen to you explain anything you specifically want done -- but with the combination of issues with install service and difficulty contacting them as well as arrangement of rides and inability to always keep appointments.. it's just too many things at once.nnAfter they replaced the screw, the code for throttle actuator control didn't appear but I started getting a rear passenger window up remote code. Something they're doing under there seems to be throwing codes in my car. It doesn't necessarily mean they broke it.. maybe it had to do with disconnection/reconnection of battery and the ECU freaking out for some reason.nnThe alignment overall of the intake and exhaust was beautiful. They do definitely pay attention to detail as far as placement.nnThey also don't get the interior all dirty, but they do move my seat every time. I'm tall so I can understand them moving it closer, but it seems like they could drive it the short distances they need (and not even on the streets) without changing my seat position. I'm not sure on that one because I don't live life that short.