Home United States New Mexico Del Norte Credit Union

Del Norte Credit Union

3286 Cerrillos Rd, Santa Fe, NM 87507, USA

+1 505-455-5228

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Detailed Information

Place Types Atm
Address 3286 Cerrillos Rd, Santa Fe, NM 87507, USA
Coordinate 35.6502579,-105.9991154
Website https://www.dncu.com/locations-atms/cerrillos-road-branch/
Rating 3.7
Compound Code M222+49 Santa Fe, NM, USA

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Reviews

Desiree Sena (11/06/2020)

I needed a loan for some dental procedure and was able to get in contact with a woman by the name of Nicki Gallegos. Not only was she kind and knowledgeable, she went into great depths to figure out something that would work in my favor. Anytime I have ever had to contact her she does call back and follow up. I am very pleased with the excellent customer service I received and will continue to refer people to this branch as well as this kind woman. Thank you again Nicki for everything you have done to help me, you rock! Keep up the great work.

Victoria Roybal (11/08/2020)

Angelique Martinez is amazing she always goes above and beyond when ever I need help. Great customer service and always has a smile on her face!!

Dan Frazier (11/27/2020)

In late October 2020, several small unexplained charges appeared on my Del Norte Debit card. On Oct. 27, someone from Del Norte's Security team called me to tell me the card had been compromised and that the card could no longer be used. I had only had the card for a couple of weeks. I was assured that I would get a new card in 7 - 10 business days. I was also told that the charges should be reversed in a few days. None of that happened. On Nov. 10 I called to see what was going on. I was told that I would receive a card in 7 to 10 days. I was also told that the charges should be reversed soon. The charges were finally reversed on Nov. 12. I finally received my debit card on Nov. 25, nearly a month after the old card had been canceled! Meanwhile, around the same time, one of my employees, who also uses Del Norte, had a very similar unhappy experience with her debit card (and with subsequent customer service). Go figure...

DaniB dee (08/06/2020)

I am so frustrated I have been in line for close to an hour at the drive-through, I understand there are only drive-through hours now which is completely understandable...While I'm sitting here under the green lighted lane there have been 6 cars that have driven up to the red closed lanes gotten served 1st and have conveniently left while there are 16 cars waiting!!!!! Doesn't red mean closed? How is this fair? I hate to complain but this is just not acceptable, there are lines! So is it OK now to drive-through the red lights that are closed?😡 I guess this bank offers special privileges I wasn't aware of

Nathan Gabaldon (08/24/2020)

Worst customer service ever they are so unorganized management doesn't know what they are doing! Taking our money elsewhere and advising everyone to do the same! Take your money elsewhere they will keep you on a call and transfer you I waited 4 hours to be transferred a 6th time REALLY THIS IS PROFESSIONAL??? THIS ESTABLISHMENT HAS GONE DOWN HILL!!!

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