Vietinbank

Good

good

Large transaction office, but the teller counter has only 2 people.nWorking very slowly.nWait nearly 1 hour for transactions when there are only more than 10 customers.nNever comeback!

What atm trees that run out of money all day with error reports

2018 is the third year in a row VietinBank has won the Best Retail Bank Award in Vietnam by Global Banking and Finance Review International Finance Magazine.nThis success has proved the right direction of VietinBank in business activities as well as further improving the quality of retail services, in order to bring a positive experience to customers.nnSince 2014, when deciding to change the model, VietinBank now has comprehensive development steps in retail activities. VietinBank always considers the diversification of products, superior technology and diversified distribution channels as the core competitive strategy. Therefore, in addition to strengthening the efficiency of capital use, management capacity, continuing to focus on developing a network of retail banks and new products, VietinBank always focuses on cooperating with other partners. Large domestic and foreign partners to provide package financial solutions for key customer groups. At the same time, VietinBank has constantly improved the service quality to serve customers better and better.nnAfter more than 3 years of successful development and breakthrough, VietinBank's retail scale has grown dramatically. In the period from 2014 - 2017, the average retail debt balance achieved an impressive growth rate: Increasing by 137.5%, in which the proportion of retail debt balance on total outstanding loans of all goods improved from 17.8% to 25.2% and retail credit market share increased from 5.7% to 7.3%.nnIn the same period, average capital mobilization grew by 60.6%. The proportion of retail deposits on total deposits increased from 58% to 61%. Retail customer base (KH) increased steadily with loan growth increased by 33.5% and deposit plan increased by 54%.nnIn parallel with the breakthrough growth rate, total revenue from retail interest also increased by 53%. NPL ratio of retail customers is also maintained at a low level of less than 1%, ensuring credit quality within the safety threshold set by VietinBank's BOD.nnIn addition, VietinBank retailing also strives to provide a diverse range of products to meet the comprehensive needs of customers of all ages. VietinBank is also the first bank to implement VietinBank Loyalty reward program with ecosystem of diverse and sustainable benefits. This is a comprehensive customer care program, aimed at maximizing the added value and benefits of customers as well as enhancing customer engagement with the bank.nnEspecially, throughout VietinBank's innovation and strong transformation, retail banking is the strength of human resources and corporate culture. This is considered a core value, a strength foundation to create culture for VietinBank, contributing to bringing new experiences and satisfaction to customers.nnThis right orientation has proved by recognizing 3 consecutive years VietinBank is honored to win the Best Retail Bank Award in Vietnam. This award not only affirms the prestige, stature, efforts to maintain and innovate the quality of products and services of VietinBank but also enhances the position of VietinBank in the region and in the international market.nnThis is also a motivation for VietinBank to constantly strive to become the No. 1 brand in retail operations in Vietnam.