Dr. Laptop

Worst service I have encountered in years dealing with repair “professionals”. Overly aggressive and hides behind a wall of dishonest small print. Obviously only out to rip people off rather than encourage return business or fix equipment properly.

Early in 2020 I asked them if they could re-install MacOS on my old iMac as I had tried without any luck. They said no problems, but when I got the imac back it was formatted completely!! They didn't back up the contents or call me to check whether it was ok to do so. Thank god I didn't have too many important documents on there

I have taken computers to this place before and they have been competently fixed . This time i took my wifes computer in and did not hear back from them even though they told me they would call me to tell me that it would be ready to pick up .nThey told me that they had lost the computer and that they would call me back in a few days. They did not call me back . I had to call them and i was told that they we reorganising the shop and were unable to find the computer.nnI ground my teeth a bit and ask them to call me when they have found it which they said would take a few days. They didn't. When I called them they told me the computer was still lost. i said what happens if you don't find it? They said oh we will find it i said i will give you a few more days and call me after that period and let me know if you have found it . They didn't call me. Finally I call them a fourth time and they told me they had the computer and it was ready to pick up. They quoted me $165 with no mention of the bad service and terrible communication which I had experienced.nnI went into collect the computer and asked for a discount because i have lost my computer for a week. in actual fact it was more like to 2 weeks and perhaps more than that but. I was told that because i did not come to collect the computer right away it mustn't have an important. It was explained to me that it was the fault of my wife's computers finish which did not allow labels to stick to it properly that it was lost for so long. They refused to give me any sort of discount unless i paid in cash.nnTerrible, terrible service. Terrible, terrible communicators.

DON'T GO TO THIS GUY.nnI went to get a new usb chip installed on my laptop and when i got my laptop back, it had been restored to factory settings.nnthe guy ran a system restore on my system after installing the new part. He didn't even contact me before he ran the system restore, he just did it without even asking. i lost almost everything.nnI wish i never took it in to be repaired.nI ended up paying someone to destroy a large amount of the work that i had on my laptop.nnHuge waste of money, i wish i did it myself. The old guy working here probably doesn't even realise the damage he's done.nnPoor customer service and lack of communication lead to an extremely undesirable outcome. Be smarter.. take it anywhere else..

I took my laptop for repairs. It had stopped powering up. I came back to pick it up a few days later. My unit was returned dirty, but it appeared to be working in the store, so I was happy. The charge of $160 seemed a bit steep, but I was happy if it meant I wouldn't need to buy a new laptop. The first time I tried to use it, it still would not power up. After taking it back again, I was informed they couldn't fix it. No effort was made to offer even a partial refund. I have never felt so robbed by a business in my life. I run a small business myself and I understand that man hours are costly. I also understand the importance of happy customers and when to take a loss for the sake of customer service , and the importance of word of mouth.