Drummers Dream & Dream Music

I purchase a guitar on their website for a birthday present. I receive a call 2 day later saying they don't have it. However, I can wait a couple of months and pay over $100 more as they need to wait for new stock and the price has gone up. Consumer law is not my field but they want me to pay extra for a guitar they already sold me? The salesman tries hard to sell me a different guitar but wraps the call up quickly when I request a full refund. Usually when I buy a guitar it's because I want that particular guitar. Never was there even a hint of an apology. Six days later I'm still waiting for the funds to return to my account so I can purchase a guitar elsewhere. Truly, Drummer's Dream is this Guitarist's Nightmare.

I discovered this business on the back of a newspaper and as a customer for ten years, the staff, especially Sav and Curtis, know me well and I have been so fortunate to get discounts and deals from them on certain purchases.nLast year, they gave me a free Christmas present of a Dream cymbal REFX to be placed on a snare drum, so that was really generous of them.nI just love coming here to buy new drum or percussion equipment whenever I need to do so.

I will never shop at this store again and will never recommend it. Following a recent purchase the item didn't work as advertised. I went back in 10 days and they refused too resolve it saying it was my problem.nExcept for one very good salesperson they are unfriendly, unhelpful and very rude. They do not not want to know you after a sale. It took a discussion on Dept of Fair trade guidelines to get some sort of action. They have a lost a number of long term customers.

Thank you Nathan! Your advice, honesty and customer service has been exceptional. I have been purchasing music equipment for several years from other retailers and have never experianced such a genuine and high level of customer service. This was my first experiance purchasing from Drummers Dream & Dream Music, and all my future purchases will be with you guys. Thank you again.ud83dudc4c

Inadequate returns policy & general issues with unhelpful/un-friendly & rude staff.nnAcross my family, we’ve been long-term customers here & it’s incredibly disappointing to see this happen. Will be sure to shop elsewhere for my guitar needs.