Centre Com Sunshine

Laptop started flickering and color temperature keep on changing after less than a month of use. Was told to send back to check on the issue and make repairs. Came back to pickup the laptop and to check if the issue still persists and it still persists. The service center guy was very understanding and nice, he went through the laptop to verify the issue and indeed it is still happening. Promptly given the refund without any further questions, service was top-notch and fast. Highly recommend this place for any type of electronics as customer service was excellent.

Bought a lap top power charger and asked them if the plug fitted an Australian power point, to which they said it did. When I received it, it didn't. They have refused to credit me the expense of paying for a new plug to be fitted. I would never recommend them, they hace exceptionally poor service.

Purchased item which was later confirmed faulty by manufacturer who instructed me to return to place of purchase for refund/exchange.nnMade the 3/4 hr drive during working hours (as they do not process warranties on weekends at all...) only to be told there was nothing wrong, and refusing further assistance.nnContact via their website was much more helpful, informing me to (once again) return it to the store. Posted item. Fault confirmed. Refund via bank deposit offered, only to be rescinded and store credit given.nnI informed them I was after a refund, and they told me I'd have to make the 3/4 hour drive (each way) to process it in the branch. No bank deposit. No card refund over the phone.nnMeanwhile a replacement (on a relatively cheap item) would've sorted it out on the spot on my first visit.nnAvoid these guys like the plague. Anti-consumer behaviour. No help when things go wrong.

Awful experience. I paid online for a laptop an it asked for verification of my card by drawing a small amount from it and asking me to enter this amount. I did that and it didn’t work. Then I had to cancel the order.nnAll phone support is stopped because of the restrictions. Can only send a ticket online.nnI then ordered a pick and collect from sunshine and paid for it (pay pal this time) and arrived there two hours later to be told order is on hold. The people at the counter were not helpful. Then I raised an online ticket to expedite and I got an email saying that I need to send a copy of my license.nnI don’t think I will be returning to centre com again!

Cashier was disinterested and the ridiculous nature of having to literally turn around to show my invoice and be ask did you just buy this from the security guard takes away from the customer experience in an otherwise value-driven business.nnIt should be a 3 star but the floor staff who helped we're really customer-driven and provided great service which deserves an extra star.